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Start Up of Siebel Gateway/Server Services Fails with Message "not started: Cannot confirm start of service process" (Doc ID 1533845.1)

Last updated on FEBRUARY 01, 2023

Applies to:

Siebel Clinical Manager - Version [23016] and later
Information in this document applies to any platform.


The Siebel fix pack was applied. Then when attempting to start the Siebel Gateway or Siebel Server services, the following error occurs.

"not started: Cannot confirm start of service process"

strace obtained from start_ns:

strace -f -v -s 1024 -o strace1.txt start_ns
Line 4935: 20871 execve("/home/siebel/siebsrvr/bin/siebsvc", ["siebsvc", "-s", "gtwyns", "-a", "/f /home/siebel/gtwysrvr/sys/siebns.dat /t 2320 /c /home/siebel/gtwysrvr/bin/gateway.cfg "…
Line 5716: 20871 writev(2, [{"siebsvc", 7}, {": ", 2}, {"symbol lookup error", 19}, {": ", 2}, {"siebsvc", 7}, {": ", 2}, {"undefined symbol: VersionString", 31}, {"", 0}, {"", 0}, {"\n", 1}], 10) = 71


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