Campaign Load Errors for Multiple Waves
(Doc ID 1543248.1)
Last updated on FEBRUARY 05, 2018
Applies to:Siebel Marketing - Version 22.214.171.124  and later
Information in this document applies to any platform.
Reviewed For Relevance : 5th FEB 2018
On : 126.96.36.199  version, Siebel Marketing
When attempting to load campaigns the process stalls. And the Job status remains "In Progress" status ,
The following error occurs " Error/Warning : Error invoking service 'Mktg Data Load Service', method 'CampaignLoad' at step 'Load Segment Tree Cells/Segments'.(SBL-BPR-00162) One or more of the parallel tasks may have encountered an error. Any queued tasks that were scheduled to follow the failed task have been cancelled.(SBL-MKT-00453)”
The above listed error is a generic error. Further investigation by customer indicated the following - ERROR->"SBL-SRB-00061: Process WfProcMgr on Siebel Server emp0stl1 terminated. This was observed when the server job record for the campaign load was drilled down.
The issue can be reproduced at will with the following steps:
1. Associate multiple waves to a campaign record
2. associate segment/list to the campaign record and allocate the segment/list to a multiple treatments
3. Load the campaign
4. Observe that the campaign load process stalls. Status is "In Progress" Check the server record by drilling down on that record. You observed WF Process manager with a termination error
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!