Campaign Load Errors for Multiple Waves

(Doc ID 1543248.1)

Last updated on SEPTEMBER 04, 2016

Applies to:

Siebel Marketing - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Reviewed For Relevance : 4th SEPT 2016

Symptoms

On : 8.1.1.9 [23016] version, Siebel Marketing

When attempting to load campaigns the process stalls. And the Job status remains "In Progress" status ,
The following error occurs " Error/Warning : Error invoking service 'Mktg Data Load Service', method 'CampaignLoad' at step 'Load Segment Tree Cells/Segments'.(SBL-BPR-00162) One or more of the parallel tasks may have encountered an error. Any queued tasks that were scheduled to follow the failed task have been cancelled.(SBL-MKT-00453)”

ERROR
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The above listed error is a generic error. Further investigation by customer indicated the following - ERROR->"SBL-SRB-00061: Process WfProcMgr on Siebel Server emp0stl1 terminated. This was observed when the server job record for the campaign load was drilled down.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Associate multiple waves to a campaign record
2. associate segment/list to the campaign record and allocate the segment/list to a multiple treatments
3. Load the campaign
4. Observe that the campaign load process stalls. Status is "In Progress" Check the server record by drilling down on that record. You observed WF Process manager with a termination error

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot load campaigns.

Cause

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