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Can not send emails calling Outbound Communications Manager BS method SendMessage, but F9 works fine. (Doc ID 1565142.1)

Last updated on OCTOBER 28, 2022

Applies to:

Siebel Financial Services CRM - Version 7.5.3 SIA [16157] to SIA [23021] [Release V7 to V8]
Information in this document applies to any platform.


When attempting to send emails using a custom code that call Business Services Outbound Communications Manager method SendMessage the following error occurs.

The issue can be reproduced at will with the following steps:
1) Go to Site Map>Administration - Business Service>Simulator and test the Outbound Communications Manager Business Service and Method SendMessage
2) Create a record on Simulator applet with columns Service Name = Outbound Communications Manager and Method Name = SendMessage.
3) On child applet Input Arguments create a record and add a Property Name/Property Value MVF  with the Input Argument for SendMessage method that is:
CommProfile="My Internet SMTP/POP3 Server User Profile"
4) Click on Run

The emails is not received by the recipient and one can see the errors in CommOutboundMgr component log.

When using a Siebel Dedicated Client with the same SRF connected to the same Server Database everything works fine. Only when the Business Service Outbound Communications Manager method SendMessage is used from a Web Client or other server components the problem occurs on this particular environment.




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