Can not send emails calling Outbound Communications Manager BS method SendMessage, but F9 works fine.
(Doc ID 1565142.1)
Last updated on OCTOBER 28, 2022
Applies to:
Siebel Financial Services CRM - Version 7.5.3 SIA [16157] to 8.2.2.3 SIA [23021] [Release V7 to V8]Information in this document applies to any platform.
Symptoms
When attempting to send emails using a custom code that call Business Services Outbound Communications Manager method SendMessage the following error occurs.
The issue can be reproduced at will with the following steps:
1) Go to Site Map>Administration - Business Service>Simulator and test the Outbound Communications Manager Business Service and Method SendMessage
2) Create a record on Simulator applet with columns Service Name = Outbound Communications Manager and Method Name = SendMessage.
3) On child applet Input Arguments create a record and add a Property Name/Property Value MVF with the Input Argument for SendMessage method that is:
MsgSubject="Test"
MsgToList="myemail@<DOMAIN_NAME>"
ProcessMode="Remote"
CommProfile="My Internet SMTP/POP3 Server User Profile"
4) Click on Run
The emails is not received by the recipient and one can see the errors in CommOutboundMgr component log.
When using a Siebel Dedicated Client with the same SRF connected to the same Server Database everything works fine. Only when the Business Service Outbound Communications Manager method SendMessage is used from a Web Client or other server components the problem occurs on this particular environment.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |