Siebel 8.1.x CIR Component Is Unable To Process Inbound eMail , getting error: Error occurred while opening file '/siebel/siebel/siebsrvr/bin/incoming/OriginalMessageText_....(SBL-UIF-00229) (Doc ID 1571378.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.0.0.10 SIA [20436] and later
Information in this document applies to any platform.
We tried to restart CIR. When we restarted it works for few days and processes new mails.
We generated the logs again and found out that in between CIR is tring to process same error prone mail "OriginalMessageText_1_1_51591B34_2_CFE17049.txt " again and again.
From logs it is observed that this mail was received long back on 4/3/13 or 3/4/13. We cleared incoming directory folder also and could not find above file there now. But still CIR is getting reference of the above mail ? How it is taking reference ?
***Checked for Relevance 09-Feb-2015***

Symptoms

On : 8.0.0.10 SIA [20436] version, Comms Server & Email Response

When attempting to process inbound email
the following error occurs.

ERROR
-----------------------
CIR is giving error as unable to open file.
(dbsvc.cpp (3272)) SBL-CMI-00120: Unable to create record in buscomp "Mail Agent Activity".
ObjMgrLog Debug 5 0000001051eb302c:0 2013-07-21 12:33:46 InvokeMethod: 'InsertRecord' returns error 'Unable to create record in buscomp "Mail Agent Activity".(SBL-CMI-00120) Error occurred while opening file '/siebel/siebel/siebsrvr/bin/incoming/OriginalMessageText_1_1_51591B34_2_CFE17049.txt'.(SBL-UIF-00229) The operation completed successfully.
'
ObjMgrBusServiceLog InvokeMethod 4 0000001051eb302c:0 2013-07-21 12:33:46 Business Service 'Inbound E-mail Database Operations' invoke method 'InsertRecord' Execute Time: 0.290 seconds.
ObjMgrBusServiceLog InvokeMethod 4 0000001051eb302c:0 2013-07-21 12:33:46 End: Business Service 'Inbound E-mail Database Operations' invoke method: 'InsertRecord' at 300cae58
ObjMgrLog Error 1 0000001051eb302c:0 2013-07-21 12:33:46 (stepexec.cpp (1551)) SBL-BPR-00162: Error invoking service 'Inbound E-mail Database Operations', method 'InsertRecord' at step 'Create Activity'.


Cause

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