Crash in ABO workflows on Method "Get Selected Row Count", Business Service "SIS OM PMT Service" (Doc ID 1573410.1)

Last updated on AUGUST 03, 2023

Applies to:

Symptoms

Customer had non reproducible crashes in UI when executing "Modify Asset"
There are different possibilities to generate the crash, one of them is described below:

1. Go to Account Screen. 
2. Query for an Account Name
3. Drill down into that Account
4. Go to Account Summary Applet
5. Select an asset with a CP
6. Click on Modify Button
7. eConfigurator is opened 
8. Click on Done button
9. Click "Back" button in IE Window
10. Click on a custom "Box Upgrade" button
11. Crash happens

- CALL STACK -
sslcshar +0xb009 = CCFMap<CCFElemStr,CCFElemStr>::Lookup() +0x9
sscfom +0x1c51d = CSSBusComp::GetUserProperty() +0x1d
sscapmsv +0x2844b = CSSPMTService::GetSelectedRowCount() +0x12b
sscapmsv +0x102bb = CSSPMTService::DoInvokeMethod() +0x60b
sscfom +0x188fa = CSSService::InvokeMethod() +0x1ba
sscafwsv +0x4812f = CSSWfStep::Init() +0x1e3f
sscafwsv +0x48fbe = CSSWfStep::Init() +0x2cce
sscafwsv +0x4961f = CSSWfStep::Init() +0x332f
sscafwsv +0x49a85 = CSSWfStep::Init() +0x3795
sscafwsv +0x4a88a = CSSWfStepInst::RunOneStep() +0x15a
sscafwsv +0x4acf7 = CSSWfStepInst::Start() +0x47
...

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.