Crash in ABO workflows on Method "Get Selected Row Count", Business Service "SIS OM PMT Service" (Doc ID 1573410.1)

Last updated on MARCH 17, 2017

Applies to:

Siebel eConfigurator - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.
Aweber: Check on currency on 17.03.2015, all ok

Symptoms

Customer had non reproducible crashes in UI when executing "Modify Asset"
There are different possibilities to generate the crash, one of them is described below:

  1. Go to Account Screen. 
  2. Query for an Account Name
  3. Drill down into that Account
  4. Go to Account Summary Applet
  5. Select an asset with a CP
  6. Click on Modify Button
  7. eConfigurator is opened 
  8. Click on Done button
  9. Click "Back" button in IE Window
  10. Click on a custom "Box Upgrade" button
  11. Crash happens

- CALL STACK -
sslcshar +0xb009 = CCFMap<CCFElemStr,CCFElemStr>::Lookup() +0x9
sscfom +0x1c51d = CSSBusComp::GetUserProperty() +0x1d
sscapmsv +0x2844b = CSSPMTService::GetSelectedRowCount() +0x12b
sscapmsv +0x102bb = CSSPMTService::DoInvokeMethod() +0x60b
sscfom +0x188fa = CSSService::InvokeMethod() +0x1ba
sscafwsv +0x4812f = CSSWfStep::Init() +0x1e3f
sscafwsv +0x48fbe = CSSWfStep::Init() +0x2cce
sscafwsv +0x4961f = CSSWfStep::Init() +0x332f
sscafwsv +0x49a85 = CSSWfStep::Init() +0x3795
sscafwsv +0x4a88a = CSSWfStepInst::RunOneStep() +0x15a
sscafwsv +0x4acf7 = CSSWfStepInst::Start() +0x47
...

Cause

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