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Outbound Request Send Email But Shows Status Incomplete And Error Code SBL-UIF-00229 (Doc ID 1576175.1)

Last updated on OCTOBER 28, 2022

Applies to:

Siebel Email Response - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

When attempting to send an Outbound Request from a workflow the email is sent, but Siebel fails to create the corresponding Email - Outbound activity record and the following error occurs in CommOutboundMgr component log:

ObjMgrBusCompLog    Error    1    00000004520a11a4:0    2013-08-13 05:04:08    (bcactivity.cpp (9689)) SBL-UIF-00229: Error occurred while opening file ''.

The issue only happens for a particular email template that has a template item with more than 16KB. The Outbound Request in Site Map >Administration - Communications> Outbound Request Overview show the following status : "Incomplete" and  status message: "Sent 0 out of 0 messages. Error occurred while opening file ''.(SBL-UIF-00229)" .

Also there are several Siebel Server running Communications Outbound Manager and in some Siebel Servers the Outbound Requests are executed without any problems, while others give the error above.

 

 



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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