Outbound Request send email but show status Incompleted and error code SBL-UIF-00229;

(Doc ID 1576175.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version [23021] to SIA [23021] [Release V8]
Information in this document applies to any platform.


When attempting to send an Outbound Request from a workflow the email is sent, but Siebel fails to create the corresponding Email - Outbound activity record and the following error occurs in CommOutboundMgr component log:

ObjMgrBusCompLog    Error    1    00000004520a11a4:0    2013-08-13 05:04:08    (bcactivity.cpp (9689)) SBL-UIF-00229: Error occurred while opening file ''.

The issue only happens to particular email template that has a template item with more than 16KB. The Outbound Request in Site Map >Administration - Communications> Outbound Request Overview show the following status : "Imcompleted" and  status message: "Sent 0 out of 0 messages. Error occurred while opening file ''.(SBL-UIF-00229)" .

Also there are several Siebel Server running Communications Outbound Manager some execute the Outbound Request without any problems, some give the error above.




Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms