Last updated on MARCH 02, 2017
Applies to:Siebel Email Response - Version 188.8.131.52  to 184.108.40.206 SIA  [Release V8]
Information in this document applies to any platform.
When attempting to send an Outbound Request from a workflow the email is sent, but Siebel fails to create the corresponding Email - Outbound activity record and the following error occurs in CommOutboundMgr component log:
The issue only happens to particular email template that has a template item with more than 16KB. The Outbound Request in Site Map >Administration - Communications> Outbound Request Overview show the following status : "Imcompleted" and status message: "Sent 0 out of 0 messages. Error occurred while opening file ''.(SBL-UIF-00229)" .
Also there are several Siebel Server running Communications Outbound Manager some execute the Outbound Request without any problems, some give the error above.
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