Outbound Request send email but show status Incompleted and error code SBL-UIF-00229; (Doc ID 1576175.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.10 [23021] to 8.2.2.3 SIA [23021] [Release V8]
Information in this document applies to any platform.

Symptoms

When attempting to send an Outbound Request from a workflow the email is sent, but Siebel fails to create the corresponding Email - Outbound activity record and the following error occurs in CommOutboundMgr component log:

ObjMgrBusCompLog    Error    1    00000004520a11a4:0    2013-08-13 05:04:08    (bcactivity.cpp (9689)) SBL-UIF-00229: Error occurred while opening file ''.

The issue only happens to particular email template that has a template item with more than 16KB. The Outbound Request in Site Map >Administration - Communications> Outbound Request Overview show the following status : "Imcompleted" and  status message: "Sent 0 out of 0 messages. Error occurred while opening file ''.(SBL-UIF-00229)" .

Also there are several Siebel Server running Communications Outbound Manager some execute the Outbound Request without any problems, some give the error above.

 

 



Cause

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