SBL-EAI-04311 ERROR IN CREATEMAILING OPERATION DURING CAMPAIGN LAUNCH (Doc ID 1579100.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Symptoms

We are using named blocks for conditional content within email treatments. We send enewsletters with a lot of rules or conditions that have to be evaluated in order to send the email treatment to contact. The HTML with all conditional content is very big: 2 MG.

Name blocks personalization is working fine but we have that when the campaign is launched the task ends with error:Error al invocar servicio 'Wave Execution', método 'SendOffers' en el paso 'Send Offers / Vendor Lists'.(SBL-BPR-00162)
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Se está esperando una respuesta para la operación 'createMailing', pero no se ha recibido ninguna.(SBL-EAI-04311)

Although Marketing campaign Launch ends with error on step Send Offers, emails are already sent by ESD. The personalization is working fine.

Cause

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