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Error Using 'FINS Data Transfer Utilities' Method: 'DataTransfer' (Doc ID 1588218.1)

Last updated on APRIL 02, 2023

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

After upgrade of Siebel HTIM application from 8.1.1.7 to 8.1.1.10, facing issue with FINS Data Transfer Utilities Business Service which was working fine in 8.1.1.7

Note: Please note that the process is working perfectly in 8.1.1.7.

Error:

ObjMgrBusServiceLog   InvokeMethod 4              0000000251cd0b7c:0       2013-06-28 16:38:21        Begin: Business Service 'FINS Data Transfer Utilities' invoke method: 'DataTransfer' at 17a6fc78

ObjMgrBusServiceLog   Error      1              0000000251cd0b7c:0       2013-06-28 16:38:21        (fadatatrnsvc.cpp (3690)) SBL-APS-00244: External exception occurs in the Data Transfer Utilities.

ObjMgrBusServiceLog   InvokeMethod 4              0000000251cd0b7c:0       2013-06-28 16:38:21        Business Service 'FINS Data Transfer Utilities' invoke method 'DataTransfer' Execute Time: 0.000 seconds.

ObjMgrBusServiceLog   InvokeMethod 4              0000000251cd0b7c:0       2013-06-28 16:38:21        End: Business Service 'FINS Data Transfer Utilities' invoke method: 'DataTransfer' at 17a6fc78

 

There is a custom workflow process built on “Order Entry (Sales)” business object.

The primary BC for “Order Entry (Sales)”  BO is “Order Entry – Orders”

  1. First step in the workflow is to create an Invoice Header, which we use FINS Data Transfer Utilities.  This step earlier gave us the error “SBL-APS-00244: External exception occurs in the Data Transfer”.This steps work fine if we remove the InitBC and InitBO parameters.
  2. There is another step in the workflow that creates the invoice line Items in the created Invoice header
  3. This step fails with “SBL-APS-00244: External exception occurs in the Data Transfer. We have more steps in this workflow and many workflows using FINS Data Transfer Utilities.

We found documentation and suggestions to remove the InitBO input argument. This does not work.

 

Approaches tried for step 2 above:

 

1)      Removed the InitBO and InitBC parameters from the step

Results: No Invoice line items are created. There is another step in our workflow which checks whether the invoice line items are created. It errors out saying with our custom message that no invoice items found.

 From the log files, we found that instead of querying on the Order Line items, a query on the Order header is made and thus no records are found.

 2)      Removed the InitBC input argument and kept the InitBO parameter intact

Results: Same as above

 3)      Removed the InitBO input argument and kept the InitBC parameter intact

Results: Got the following error

Error invoking service 'FINS Data Transfer Utilities', method 'DataTransfer' at step 'Add Parent Promotion Line'.(SBL-BPR-00162)

A record that contains identical values to the record you have created already exists.

 If you would like to enter a new record, please ensure that the field values are unique.(SBL-DAT-00381)


Versions :
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Siebel 8.1.1.10 [23021] High Tech and Manufacturing Call Center

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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