Open UI: Adding custom Form Section control makes vertical spacing inhomogeneous (Doc ID 1593508.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.
”Checked for Relevance on 08-Apr-2015”

Symptoms

Scenario

A Form Section Control was added to Service Request Detail Applet.

Issue

After adding this control, the applet exposed uneven spacing between some of its controls.
Also, some section headers appear as right-aligned rather than left-aligned.
When removing the Form Section Control again, the issue disappears.

Things tried so far (without success):


This step allowed to restore the even spacing:

Environment

Siebel 8.1.1.10 [23021] on Microsoft Windows (32-bit)

Expected Behavior

After adding a Form Section Control, the controls in the form applet should remain evenly spaced.
Section headers should be aligned to the left.

Actual Behaviour

After adding a Form Section Control, the controls in the form applet expose uneven vertical spacing. Some of the section headers get aligned to the right.

Steps

By following these steps the issue can be reproduced:

1. In Siebel Tools, navigate to Service Request Detail Applet.
2. Add a Form Section Control; for example, add a Caller Details section above the caller name, email, and phone controls.



Cause

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