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LOGIN VIA HTTPS CAN CAUSE REFRESH ON LOGIN PAGE AND THUS CREATING 2 SIEBEL SESSIONS (Doc ID 1597329.1)

Last updated on APRIL 18, 2023

Applies to:

Siebel Public Sector Service - Version 8.1.1.9 [23016] and later
Siebel CRM - Version 8.1.1.9 [23016] and later
Siebel Call Center - Version 15.7 [IP2015] to 15.7 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms

Summary:
When logging into Siebel application version 8.1.1.9 over HTTPS - the Login Page is refreshed creating two separate sessions on the Siebel Server. This behavior depends on the URL schema loaded in the Web browser.

Steps:
The following steps DO NOT exhibit the behavior above,

1a. Load URL http://hostname.com/callcenter_enu
1b. URL redirected to Siebel Login Page with HTTPS
1c. Enter credentials
1d. Siebel Session created

The following steps DO exhibit the behavior above,

2a. Load URL https://hostname.com/callcenter_enu
2b. Siebel Login Page displayed without redirect
2c. Enter credentials
2d. Login page loaded again
2e. Re-enter credentials
2f. Siebel Session created
2g. Open Siebel Server Manager and note that there are 2 active sessions for this login attempt


Business Impact:
Additional Siebel sessions created on Login will affect the capacity of the Siebel Server application object manager processes

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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