My Oracle Support Banner

Siebel CRM : Export Functionality Is Not Working Properly In IE10. (Doc ID 1603709.1)

Last updated on APRIL 18, 2023

Applies to:

Siebel CRM - Version [23016] and later
Information in this document applies to any platform.


Export Functionality is not working properly in IE10.

Replication Steps:

1. Navigate to Administration-Data > List of Values.

2. Find the record count. Menu > Record Count.( Count is 32787)

3. Export these records to excel through Menu > Export.

4. Select the default values and click Next button.

5. It shows correct number of records (32787) being exported. Save this to excel file.

6. Open the excel file.

7. For the first time it is exporting correctly.

8. Navigate to some other view and come back to Administration-Data and try to export again.

9. Once you open the excel file where it is exported you can see that all the columns are merged and the number of records exported also do not match the record count.

10. This issue is happening in IE10 and Microsoft Office 2010 ie with Microsoft Excel 2010


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.