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Generate Triggers and Workflow Jobs Fail with error SBL-SEC-10018 After Upgrade to (Doc ID 1603872.1)

Last updated on APRIL 18, 2023

Applies to:

Siebel CRM - Version 15.10 [IP2015] to 15.10 [IP2015] [Release V15]
Siebel Workflow - Version [IP2013] and later
Information in this document applies to any platform.


Generate Trigger component failed with the following error message after upgrading to version

SBL-ESC-00006: Unable to connect to the database.
[DataDirect][ODBC Oracle driver][Oracle]ORA-01017: invalid username/password; logon denied

This error appears when a Job is submitted but it works fine if srvrmgr is used


start task for comp GenTrig with EXEC=True, Remove=False, PrivUser=siebel, PrivUserPass=xxxxx

Same behavior can be observed for WFProcMgr when submitting a job for this component using different username/password values (different than sadmin). The log would show the following errors in that case:

ObjMgrLog Error 1 0000072153581804:0 2014-04-24 13:25:50 (oracon.cpp (3896)) SBL-DAT-00446: You have entered an invalid set of logon parameters.  Please type in your logon parameters again.

GenericLog GenericError 1 0000072153581804:0 2014-04-24 13:25:50 (secmgr.cpp (2768) err=4597538 sys=0) SBL-SEC-10018: You have entered an invalid set of logon parameters.  Please type in your logon parameters again.(SBL-DAT-00446)

This can also cause a crash when it tries to evaluate the passwod for this process.


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