"Decrypting Session Id Failed" On Swe Log After Going To 8.1.1.10, Server is Busy on Browser
(Doc ID 1604142.1)
Last updated on JANUARY 03, 2023
Applies to:
Siebel CRM - Version 8.1.1.10 [23021] and laterInformation in this document applies to any platform.
Symptoms
When attempting to launch Siebel Application 8.1.1.10 using Standard SRF,
the following error occurs.
ERROR
-----------------------
on the SWE log files this error can be found:
ProcessPluginRequest ProcessPluginRequestError 1 0000000252941cf5:0 2013-11-25 19:08:55 -357790832: [SWSE] Decrypting session id failed.
ProcessPluginRequest ProcessPluginRequestError 1 0000000252941cf5:0 2013-11-25 19:08:55 -357790832: [SWSE] Decrypting Session Id from Host 10.xx
.xxx.xxx Failed : errcode = 10944622
ProcessPluginRequest ProcessPluginRequestError 1 0000000252941cf5:0 2013-11-25 19:08:55 -357790832: [SWSE] Failed to obtain a session ID. NOT OK
ProcessPluginRequest ProcessPluginRequestError 1 0000000252941cf5:0 2013-11-25 19:08:55 -357790832: [SWSE] Set Error Response (Session: Error:
00065535 Message: Unable to load message 0xffff)
ProcessPluginRequest ProcessPluginRequestError 1 0000000352941cf5:0 2013-11-25 19:08:58 -382968944: [SWSE] Decrypting session id failed.
ProcessPluginRequest ProcessPluginRequestError 1 0000000352941cf5:0 2013-11-25 19:08:58 -382968944: [SWSE] Decrypting Session Id from Host 10.xx
STEPS
-----------------------
The issue can be reproduced at customer with the following steps:
1. upgrade from 8.1.1.7 to 8.1.1.10
2. run IRM
3. using standard SRF try to login to application
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |