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"Decrypting Session Id Failed" On Swe Log After Going To 8.1.1.10, Server is Busy on Browser (Doc ID 1604142.1)

Last updated on JANUARY 03, 2023

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

When attempting to launch Siebel Application 8.1.1.10 using Standard SRF,
the following error occurs.

ERROR
-----------------------

"The Server You Are Accessing is Either Busy or Experiencing Difficulties.."



on the SWE log files this error can be found:


ProcessPluginRequest ProcessPluginRequestError 1 0000000252941cf5:0 2013-11-25 19:08:55 -357790832: [SWSE] Decrypting session id failed.
ProcessPluginRequest ProcessPluginRequestError 1 0000000252941cf5:0 2013-11-25 19:08:55 -357790832: [SWSE] Decrypting Session Id from Host 10.xx
.xxx.xxx Failed : errcode = 10944622
ProcessPluginRequest ProcessPluginRequestError 1 0000000252941cf5:0 2013-11-25 19:08:55 -357790832: [SWSE] Failed to obtain a session ID. NOT OK

ProcessPluginRequest ProcessPluginRequestError 1 0000000252941cf5:0 2013-11-25 19:08:55 -357790832: [SWSE] Set Error Response (Session: Error:
00065535 Message: Unable to load message 0xffff)
ProcessPluginRequest ProcessPluginRequestError 1 0000000352941cf5:0 2013-11-25 19:08:58 -382968944: [SWSE] Decrypting session id failed.
ProcessPluginRequest ProcessPluginRequestError 1 0000000352941cf5:0 2013-11-25 19:08:58 -382968944: [SWSE] Decrypting Session Id from Host 10.xx

STEPS
-----------------------
The issue can be reproduced at customer with the following steps:
1. upgrade from 8.1.1.7 to 8.1.1.10
2. run IRM
3. using standard SRF try to login to application

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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