GetProfileAttr/SetProfileAttr method in Applet_InvokeMethod event causes Context Error in Open UI and Popup Applet not to Show Up (Doc ID 1614673.1)

Last updated on JUNE 23, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.10 [23021] version, Configuration - General

When attempting to pick a value from the pick applet, the following error occurs.

ERROR
-----------------------
 An error happened during restoring the context for requested location.(SBL-UIF-00313)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
 1. In Siebel Tools, query for "Service Request Detail Applet".
 2. Add the following script in browser Applet_InvokeMethod event:
       var sTest = theApplication().GetProfileAttr("BScript");
 3. Compile the changes.
 4. Login to Siebel application in Open UI mode.
 5. Go to Service Request > Service Requests List.
 6. Create a new record at the list applet.
 7. Click on "Last Name" to invoke the pick applet.
 8. Select any name.
 9. Go to the detail applet and click on the "Last Name" to invoke the pick  applet.
 10. Click on any name or "Cancel" button, you will get the following error:
 
 An error happened during restoring the context for requested location.(SBL-UIF-00313)

In another scenario, the pick applet does not show up and here are the steps:

1. With the same configuration as above, login to Siebel application in Open UI mode.
2. Go to Service Request > Service Requests List.
3. Create a new record on the form applet.
4. Click on "Last Name" to invoke the pick applet. Nothing happens after a long while. The pick applet does not get popped up.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot pick any value from the pick applet.

Changes

 

Cause

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