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Apostrophe and some special characters are showing up as HTML encoded characters in Tooltip in Open UI (Doc ID 1615616.1)

Last updated on JANUARY 03, 2023

Applies to:

Siebel CRM - Version [23021] and later
Information in this document applies to any platform.


Problem Statement :
When an apostrophe is used in the content, the tool tip displays in HTML encoded character in place of the apostrophe.

Steps to reproduce:


1. Login to Siebel application running in Open UI mode.
2. Go to Accounts > Accounts List.
3. Drill down into an account.
4. Go to Notes > Private Notes.
5. Add a record with "Description" field : It's a test again!
6. Save and step off. Go over the Description and you will see the tooltip.


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