Apostrophe and some special characters are showing up as HTML encoded characters in Tooltip in Open UI

(Doc ID 1615616.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

Problem Statement :
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When an apostrophe is used in the content, the tool tip displays in HTML encoded character in place of the apostrophe.

 

Steps to reproduce:

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1. Login to Siebel application running in Open UI mode.
2. Go to Accounts > Accounts List.
3. Drill down into an account.
4. Go to Notes > Private Notes.
5. Add a record with "Description" field : It's a test again!
6. Save and step off. Go over the Description and you will see the tooltip.


Cause

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