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Task Log Cleanup Component Removes S_TU_LOG Records When Task Has Not Finished (SBL-DAT-00494) (Doc ID 1621622.1)

Last updated on SEPTEMBER 28, 2018

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11 [IP2013] to 8.1.1.11.8 [IP2013] [Release V8]
Information in this document applies to any platform.
Checked for relevance 04-Aug-2015

*** Checked for Currency: Sept 28, 2018 ***

Symptoms

The S_TU_LOG record is deleted while the user is still in the Task. The user will be prompted with an error message: "The selected record has been deleted by another user since it was retrieved. Please continue. (SBL-DAT-00494)"

Only Completed Tasks logs should be deleted, excluding ones that have been paused or still in progress.

STEPS
1. Enable Task Log Cleanup component.
2. Start a Task with a Commit step followed by a TBC view and proceed to that view. 
3. Wait 5 minutes for the Task log to be deleted.

Result:  Attempt to change a field value and error will be raised:  "The selected record has been deleted by another user since it was retrieved. Please continue. (SBL-DAT-00494)"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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