Task Log Cleanup Component Removes S_TU_LOG Records When Task Has Not Finished (SBL-DAT-00494)
(Doc ID 1621622.1)
Last updated on DECEMBER 13, 2023
Applies to:
Siebel Financial Services CRM - Version 8.1.1.11 [IP2013] to 8.1.1.11.8 [IP2013] [Release V8]Information in this document applies to any platform.
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Symptoms
The S_TU_LOG record is deleted while the user is still in the Task. The user will be prompted with an error message: "The selected record has been deleted by another user since it was retrieved. Please continue. (SBL-DAT-00494)"
Only Completed Tasks logs should be deleted, excluding ones that have been paused or still in progress.
STEPS
1. Enable Task Log Cleanup component.
2. Start a Task with a Commit step followed by a TBC view and proceed to that view.
3. Wait 5 minutes for the Task log to be deleted.
Result: Attempt to change a field value and error will be raised: "The selected record has been deleted by another user since it was retrieved. Please continue. (SBL-DAT-00494)"
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |