Executing Search Using Binocular Search Crashes OM Thread In Siebel HI

(Doc ID 1631134.1)

Last updated on JULY 11, 2017

Applies to:

Siebel CRM - Version [IP2013] to [IP2013] [Release V8]
Information in this document applies to any platform.


When user executes a search using binocular search, the OM thread crashes and user is logged out. This is happening in High Interactivity client.


Server Busy Error.
The Server you are trying to access is either facing difficulty or Busy.
Please contact to your System Administrator.

Crash Call Stack:

KERNELBASE +0xc41f = RaiseException() +0x58
orageneric11 +0x8650b1 = skgesigOSCrash() +0x43
orageneric11 +0x4b7316 = kpedbgGetCallStack() +0x200
orageneric11 +0x864fc3 = skge_sign_fr() +0x2a9
kernel32 +0x4fffb = GetProfileStringW() +0x12aaf
MSVCR71 +0xc456 = XcptFilter() +0x15f
MSVCR71 +0x957c = endthreadex() +0xb7

The issue can be reproduced at will with the following steps:
1 Open Binocular Search window.
2. Select Account as a Search Object.
3. Add some search string and click on the "Search" Button.

Above error would appear.




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