Executing Search Using Binocular Search Crashes OM Thread In Siebel 8.1.1.11 HI (Doc ID 1631134.1)

Last updated on JULY 11, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] to 8.1.1.11.10 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

When user executes a search using binocular search, the OM thread crashes and user is logged out. This is happening in High Interactivity client.

ERROR
-----------------------

Server Busy Error.
The Server you are trying to access is either facing difficulty or Busy.
Please contact to your System Administrator.

Crash Call Stack:

KERNELBASE +0xc41f = RaiseException() +0x58
orageneric11 +0x8650b1 = skgesigOSCrash() +0x43
orageneric11 +0x4b7316 = kpedbgGetCallStack() +0x200
orageneric11 +0x864fc3 = skge_sign_fr() +0x2a9
kernel32 +0x4fffb = GetProfileStringW() +0x12aaf
MSVCR71 +0xc456 = XcptFilter() +0x15f
MSVCR71 +0x957c = endthreadex() +0xb7


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1 Open Binocular Search window.
2. Select Account as a Search Object.
3. Add some search string and click on the "Search" Button.

Above error would appear.

Changes

 

Cause

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