Communications Outbound Manager Cannot Upload Files To FTP (Doc ID 1637929.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.2.2.2 SIA[23016] and later
Information in this document applies to any platform.

Symptoms

After Campaign Launch, the file with Distribution List is not not uploaded to FTP configured in vendor's profile.

The issue was troubleshooted with the following test case

With the FTP driver profile correctly defined (just for testing purpose) add
a file name and then simulate BS as follows:
BS: Outbound Communications Manager
Method: Send Message

arguments:
CommProfile the created testFTP profile...
ProcessMode Local

---//---

This works when simulating in Windows siebel server to FTP to Linux machine

It fails when using Linux siebel server machine to FTP to same Linux machine

0 bytes file added on the FTP location and following errors on the log file:

ObjMgrLog Error 1 0000000252e6111d:0 2014-01-27 19:18:08 (commdlv.cpp (600))
SBL-CMO-00152: Send  to , subject  had error .

 

Cause

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