Email Response Using POP3 Protocol Fails To Connect Using An Office 365 account?
(Doc ID 1662777.1)
Last updated on NOVEMBER 03, 2019
Applies to:Siebel Email Response - Version 126.96.36.199 SIA  to 188.8.131.52 SIA  [Release V8]
Information in this document applies to any platform.
Internet SMTP/POP3 Server driver is not able to establish a POP3 session with an Office 365 account to pull email from it and create activity records in Siebel Application.
After configure Internet SMTP/POP3 Server driver and use sslcnapi.dll provided by Siebel Strong Encryption Pack, the following error occurs:
EMR_Log GenericError 1 000009ee52de17b0:0 2014-01-22 16:50:25 Unable to connect to POP3 server outlook.office365.com on port 995
GenericLog GenericError 1 000009ee52de17b0:0 2014-01-22 16:50:30 (sissslimpl.inl (616) err=1181201 sys=0) SBL-NET-01553: Failed to establish SSL connection.
The issue can be reproduced at will with the following steps:
1. Configure Siebel Email Response
2. Configure a Internet SMTP/POP3 Server driver profile to connect with Office 365 Email Server.
3. Start the Siebel Server running CommInboundRcvr
4. Internet SMTP/POP3 Server driver tries to connect to Office 365 account using POP3 protocol on port 995, but it fails.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document