Apply Promotion Does Not Add Default Products In Headless Mode (Doc ID 1913404.1)

Last updated on NOVEMBER 01, 2023

Applies to:

Symptoms

On :  8.1.1.6 [21233] version, Order Management

ISSUE CLARIFICATION: 

--------------------------

Issue is customer is trying to create promotion products using headless mode. In this case, they are not able to see the default products defined at 

the product level.

ACTUAL BEHAVIOR  
---------------

Customer is trying to create promotion products using headless mode. In this case, they are not able to see the default products defined at the 
product level 

EXPECTED BEHAVIOR
-----------------------

Applying promotion should add default products defined at promotions as well as product level. 

Step 1: Prepared the  following product structure: 

Product Name    Default 
CP                              1 
SP1                            1 
SP2                            1 
SP3                             0 
SP4                             0 

Create Promotion AXXXX Promo default as 1 
Add CP to Promotion AXXXX Promo Default as 1 
Drilldown on CP and define SP3 and SP4 default cardinality as 1 
Identify the promotion id: 1-8XXS 

Now Go to Quote-->Create New Quote and identify the quote id: i.e 1-8XXU 

I tried to simulate the following business Service with below code: 

Step 2: Crete script for simulation 
Go to Administration Business Service 
Create New Script: "ApplyPromotionCardinilaty" 
Bottom Business Service Script create two following records: 
1.Name:Service_PreInvokeMethod 
Program Language: eScript 
Copy the following script in script area: 

function Service_PreInvokeMethod (MethodName, Inputs, Outputs) 
{ 

if (MethodName == 'CreatePromotion') 
{ 
CreatePromotion(Inputs,Outputs); 
return (CancelOperation); 

} 


return (ContinueOperation); 
} 


2. 
Name = (declarations) 
Program Language: eScript 

Copy the following script in script area: 


function CreatePromotion(Inputs,Outputs) 
{ 

var sQuoteId  = Inputs.GetProperty("QuoteId"); 
  var sProdId  = Inputs.GetProperty("ProductId"); 
  var QuoteBO  = TheApplication().GetBusObject("Quote"); 
  var OliBC   = QuoteBO.GetBusComp("Quote Item"); 
  var QuoteBC  = QuoteBO.GetBusComp("Quote"); 
  var bcProduct  = ""; 
//TheApplication().RaiseErrorText(sQuoteId); 
  var svcInputs  = TheApplication().NewPropertySet(); 
  var svcOutputs  = TheApplication().NewPropertySet(); 
  //var errorMess  = "OK"; 
   
  var sAssetIntId = ""; 
   
  with(QuoteBC) 
  {                                   
   SetViewMode(AllView); 
   ClearToQuery(); 
   SetSearchSpec("Id",sQuoteId); 
   ExecuteQuery(ForwardOnly); 
   var orderExists = FirstRecord(); 
   if (orderExists) 
   {                                   
    with(OliBC) 
    { 

     NewRecord(NewAfter); 

     bcProduct = GetPicklistBusComp("Product"); 
     
     with(bcProduct) 
     { 
      ClearToQuery(); 
      SetViewMode(AllView); 
      SetSearchSpec("Id", sProdId); 
      ExecuteQuery(ForwardOnly); 
       
      if (FirstRecord()) 
       Pick(); 

     } 
     sAssetIntId = GetFieldValue("Id"); 

    } 
   } 
  } 
         
  var svcPromo = TheApplication().GetService("ISS Promotion Management 
Service"); 
  var svcHeadlessConfServ = TheApplication().GetService("Headless 
Configuration Service"); 
   
  with(svcInputs) 
  { 
   SetProperty("Active Document Id", sQuoteId); 
   SetProperty("Prod Prom Id", sProdId); 
   SetProperty("Qty", 1); 
   SetProperty("Prod Prom Instance Id",sAssetIntId); 
   SetProperty("Target Document", "Quote"); 
  } 
   

  svcPromo.InvokeMethod("ApplyPromotion", svcInputs, svcOutputs); 
   
   
  with(svcInputs) 
  { 
   Reset(); 
   SetProperty("Promotion Automatch", "Min Max Cardinality"); 
   SetProperty("Document Id", sQuoteId); 
   SetProperty("Document Type", "Quote"); 
   SetProperty("Integration Object", "SIS OM Quote"); 
   SetProperty("Sync", "Y"); 
  } 
   
  svcHeadlessConfServ.InvokeMethod("Apply Promotion Defaults", svcInputs, 
svcOutputs); 

} 

Step 3: 
======== 
Go to Methods: Create New Record name as "ApplyPromotionCardinilaty" 
Crete the method: CreatePromotion 

Crete following Method Arguments: 

1. Name = ProductId, 
Type: Input / Output 
Storage Type: Property 

2. Name =QuoteId 
Type: Input / Output 
Storage Type: Property 

Step 4: 
======== 
Go to simulator Cretae new record 

ServiceName: ApplyPromotionCardinilaty 
Method: 1 
Input Arguments: 

PropertyName: ProductId 
PropertyValue: 1-8XXS 

PropertyName : QuoteId 
PropertyValue: 1-8XXU 

Simulated the Service: 

Results: Promotion created with following line items in Quote: 

Promotion: Aditya Promo with Qty as 1 
CP  Qty as 1 
SP3 Qty as 1 
SP4 Qty as 1 
Actual Result: SP1 and SP2 were not created, only SP3 and SP4 are getting 
created. 

Expected Result: Along with Promotion and CP, SP1 and SP2,SP3 and SP4 should get created. 


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot  do Apply Promotion when called through Workflow

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.