Error Invoking Service 'Context Service',method 'GetRowSetData' At Step 'Get Row Set' (Doc ID 1917179.1)

Last updated on JULY 29, 2024

Applies to:

Symptoms

ISSUE STATEMENT
================

Getting Error while doing Auto Quote, Reprice, Select Dsicount, Add Product and Reprice All

EXPECTED BEHAVIOR
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Error should not occur while doing Auto Quote, Reprice, Select Dsicount, Add Product and Reprice All

 
ACTUAL BEHAVIOR
=================

Getting the below error:

[1] Error invoking service 'Context Service',method 'GetRowSetData' at step 'Get Row Set'. (SBL-BPR-00162)
[2] Variable 'Prod Prom Instance Id' has an invalid value in Type, In/Out, On Null field or has an invalid source or source parameter type. Please contact your Siebel Administrator. (SBL-ISS-00655)


ENVIRONMENT
=============

Siebel CRM - 8.1.1.8 SIA [23012]

All Platforms

STEPS
======

The issue can be reproduced with the following steps:


1 - In Opportunities Screen go to Opportunity Quote View.
After pressing "Auto Quote" button new Quote record is created and got the mentioned error.
2 - When trying to select discount value from the created Quote record the same error appears.
3 - After drilling down the created Quote and moving to Line Items under it, created new item and after picking a product got the same error.
4 - After pressing "Reprice All" of the Line Items got the same error.

IMPACT
=======

Due to this issue, users are unable to perform order management related operations.

Changes

Cause

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