How Does CTI Push Keep Alive Driver Work ?
Last updated on MARCH 02, 2017
Applies to:Siebel CTI - Version 188.8.131.52 SIA  and later
Information in this document applies to any platform.
As of now, PushKeepAliveDriver (PKAD) is set to 3 minutes & ChannelCleanupTimer (CCT) set at 8 minutes.
We have scenario where user has logged into the Siebel (& Comm Toolbar) & the user is in discussion with the customer.
What will happen to the Comm Tool bar if the user continues to discuss with the customer without accessing Siebel or Comm Toolbar for 9 minutes continuously
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms