How Does CTI Push Keep Alive Driver Work ?

(Doc ID 1918827.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Goal

Question 1:

As of now, PushKeepAliveDriver (PKAD) is set to 3 minutes & ChannelCleanupTimer (CCT) set at 8 minutes.
We have scenario where user has logged into the Siebel (& Comm Toolbar) & the user is in discussion with the customer.
What will happen to the Comm Tool bar if the user continues to discuss with the customer without accessing Siebel or Comm Toolbar for 9 minutes continuously

Solution

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