UNABLE TO DOWNLOAD ACCENTED ATTACHMENT FILE WITH MIXED DSFILESYSTEM PATH (Doc ID 1925454.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel System Software - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Customer is unable to download accented files from attachments. The following error is found in the OM log file:

   SBL-UIF-00327: Unable to get the file requested

It is happening for both, OpenUI and HI Clients.

Changes

 DSFileSystem has been set to "*FSM*,/siebefs2/att" for the Name SubSystem ServerDataSrc

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms