Siebel server not starting and all the components crashing with error message : SBL-OSD-02011 (Doc ID 1925678.1)

Last updated on DECEMBER 22, 2016

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.
*** Checked for relevance on 23-DEC-2016 ***

Symptoms

On : 8.1.1.11 [23030] version, System Admin

When attempting to start siebel services after 8.1.1.11,
the following error occurs.

ERROR
-----------------------
ServerLog ProcessExit 1 0000488c540822ed:0 2014-09-04 17:59:26 SRBroker 8960 SBL-OSD-02011 Process 8960 exited with error - Process exited because of a segment violation (SIGSEGV)
ServerLog ProcessExit 1 0000488c540822ed:0 2014-09-04 17:59:32 SRBroker 8972 SBL-OSD-02011 Process 8972 exited with error - Process exited because of a segment violation (SIGSEGV)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. After ensuring that the DB services are up and running, we turn start the gateway services. To start the gateway services, we go to the GTWYROOT, source the environment file, run START_NS command. Then we move to SIEBSRVRROOT and source the environment file and START_SERVER ALL. (We only have one application server in the enterprise)



Changes

 FDR callstack:

 

Fdr_SRF Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object Database Version   Fdr_SRF Siebel Repository FdrSub_SRF_LOAD_OBJ Load Repository Object S_APP_VER   Fdr_SEC Security / Authentication FdrSub_SEC_GET_DB_CRED Get DB Credential from Sec. Adpt. SADMIN   Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD **

ODBCSQL test :

Logging into "SBA_82_DSN" as "sadmin" ...
Segmentation fault

Cause

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