My Oracle Support Banner

Workflow Process Manager Not Processing Records Due To Error SBL-OSD-02011 Leading to A Crash Of the Component (Doc ID 1926540.1)

Last updated on JANUARY 04, 2024

Applies to:

Siebel CRM - Version 8.1.1.5 [21229] and later
Information in this document applies to any platform.

Symptoms

In the process for mass updating assets through order generation and auto asset, upon creation of orders, the process will fail to be create all required records - i.e. after 1900 expected records, only 300 get created.

Siebel enterprise log shows:

ServerLog ProcessExit 1 0000188953f97070:0 2014-08-28 02:52:02 WfProcMgr 19488 SBL-OSD-02011 Process 19488 exited with error - Process exited because of a segment violation (SIGSEGV)
ServerLog ProcessExit 1 0000188953f97070:0 2014-08-28 02:52:03 WfProcMgr 20431 SBL-OSD-02011 Process 20431 exited with error - Process exited because of a segment violation (SIGSEGV)
ServerLog ProcessExit 1 0000188953f97070:0 2014-08-28 02:53:02 WfProcMgr 19395 SBL-OSD-02011 Process 19395 exited with error - Process exited because of a segment violation (SIGSEGV)
ServerLog ProcessExit 1 0000188953f97070:0 2014-08-28 02:53:07 WfProcMgr 20676 SBL-OSD-02011 Process 20676 exited with error - Process exited because of a segment violation (SIGSEGV)


crash.txt file shows:

PROCESS 20600 CRASHED AFTER RECEIVING SIGNAL 11 IN THREAD 1528310672!!!

Called from:
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsslcosd.so[0x558df941]
[0x55555400]
/lib/libc.so.6[0x4dc01115]
/lib/libc.so.6(cfree+0x59)[0x4dc01b09]
/u01/CRMprd/appl/crmappprd/siebsrvr/mw/lib/libmfc400su.so[0x55c047d3]
/u01/CRMprd/appl/crmappprd/siebsrvr/mw/lib/libmfc400su.so[0x55c04843]
/u01/CRMprd/appl/crmappprd/siebsrvr/mw/lib/libmfc400su.so(_ZN9CPtrArray7SetSizeEii+0x5b)[0x55ac12eb]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscdo90.so(_ZN15CSSOraSqlCursor9FreeBindsEv+0xc1)[0x5a6ea151]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscdo90.so(_ZN15CSSOraSqlCursorD0Ev+0x3f)[0x5a6e9c9f]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscfdm.so(_ZN16CSSLockSqlCursorD0Ev+0x79)[0x59977c49]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscfdm.so(_ZN9CSSSqlObj14CacheSqlCursorEP12CSSSqlCursorb+0x123)[0x599cd463]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscfdm.so(_ZN9CSSSqlObj7ExecuteEiii+0xa34)[0x599fdd34]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp10SqlExecuteEiii+0x4e)[0x595da7de]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscacmbc.so(_ZN9CSSBCBase10SqlExecuteEiii+0xdce)[0x72d61bbe]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscfom.so(_ZN10CSSBusComp7ExecuteEiii+0xf06)[0x5959eaf6]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscafwsv.so(_ZN12CSSWfMonitor5FlushEv+0x13da)[0x721ab1da]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscafwsv.so(_ZN12CSSWfMonitor12CaptureDebugEP13CSSWfProcInst+0x89)[0x721a9de9]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscafwsv.so(_ZN12CSSWfMonitor7CaptureEP13CSSWfProcInst+0xe0)[0x721a9190]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscafwsv.so(_ZN16CSSWfCoordinator5StartEP11CSSWfEngineP13CSSWfProcInstPKtRbbbbS5_PK10CCFVariant+0x13c3)[0x7214d0d3]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscafwsv.so(_ZN11CSSWfEngine16RunSingleProcessEPK12CSSWfProcessP13CSSWfProcInstP10CSSBusCompPKtS8_bRK14CCFPropertySetRS9_RbR6CCFMapI10CCFElemPtrIvESG_ERi10WfInstTypePK10CCFVariantS8_+0x772)[0x72183f72]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscafwsv.so(_ZN11CSSWfEngine12StartProcessEPKtS1_S1_S1_S1_RK14CCFPropertySetRS2_Rb10WfInstTypeP13CSSWfBatchJobPK10CCFVariantS1_b+0x720)[0x72186240]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscafwsv.so(_ZN11CSSWfEngine14DoInvokeMethodEPKtRK14CCFPropertySetRS2_+0xc70)[0x72171350]
/u01/CRMprd/appl/crmappprd/siebsrvr/lib/libsscfom.so(_ZN10CSSService12InvokeMethodEPKtRK14CCFPropertySetRS2_+0x27a)[0x5957f4da]
\.
.
.



FDR File shows:

683549 1409216326 1528310672 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_WRT_REC BusComp Write Record 1992326064 1 Workflow Process Properties Instance Monitor
683550 1409216326 1528310672 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_WRT_REC SqlObj Write Record 1990191824 0 Workflow Process Properties Instance Monitor 1-19A9I1H
683668 1409216326 1528310672 Fdr_DBC Database Connector FdrSub_DBC_END_TXN End Transaction 1967861328 0 ServerDataSrc
683714 1409216326 1528310672 Fdr_WORKFLOW WorkFlow FdrSub_WORKFLOW_MNTR_WRTE_INST Monitor Write Instance Data 557 0 1-18RCXVF 1-19A6UEB
683715 1409216326 1528310672 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_SET_QBE_SRCH BusComp QBE Search 1992383616 0 1-19A6UEC Id
683716 1409216326 1528310672 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_EXEC BusComp Execution 1992383616 0 Workflow Process Instance Monitor
683717 1409216326 1528310672 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet 1992383616 0 Workflow Process Instance Monitor
683718 1409216326 1528310672 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 1992383616 -1931234112 Workflow Process Instance Monitor
683719 1409216326 1528310672 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_EMPTY_WS BusComp Empty WorkSet 1992383616 0 Workflow Process Instance Monitor
683720 1409216326 1528310672 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_SQLOBJ_EXEC SqlObj Execution 1990075384 0 Workflow Process Instance Monitor
683723 1409216326 1528310672 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.