Siebel EAI Object Manager - Login Failed Attempting To Connect To Siebel.TCPIP.None.None (Doc ID 1928952.1)

Last updated on MARCH 17, 2023

Applies to:

Symptoms

SIEBEL VERSION: 8.1.1.11

ISSUE STATEMENT:

After upgrading from Siebel 8.1.1.3 to 8.1.1.11, all inbound web services were failing with the error below when invoked through SOAPUI.

The EAI OM was checked, server restarts were executed but all requests were still failing.

ERROR:

Error message: An error occurred while trying to process your request. This error indicates a problem with the configuration of this server and should be reported to the webmaster (along with any errors listed below). We apologize for the inconvenience

Error(s):

Login failed attempting to connect to siebel.TCPIP.None.None://VirtualServer/siebstage/EAIObjMgr_enu

Login failed.

SBL-SSM-00004: SISNAPI Hello failed. The server component could be down.

STEPS TO REPRODUCE:

Call a Siebel Web Service through SOAPUI. The error message will be thrown.

Cause

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