Campaign Load Fails When Clustering is Enabled (SBL-EAI-04308) (Doc ID 1934401.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.2.2.2 SIA[23016] to 8.2.2.4.11 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.2.2.2 SIA[23016] version, Client Functionality

When attempting to run a campaign load with OBIEE clustering enabled the following error occurs:

ERROR
-----------------------
Error/Warning : Error invoking service 'Mktg Data Load Service', method 'CampaignLoad' at step 'Load Segment Tree Cells/Segments'.(SBL-BPR-00162)
--
Operation 'writeListFiles' of Web Service 'com.siebel.analytics.web/soap/v1.JobManagementService' at port 'JobManagementServiceSoap' failed with the following explanation: "Sax parser returned an exception.
Message: Expected end of tag 'br', Entity publicId: , Entity systemId: , Line number: 1, Column number: 649".(SBL-EAI-04308)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Add the following to instanceconfig.xml in OBI

2. Run a campaign load
3. Error occurs

Cause

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