Siebel Server (siebsvc.exe) on Windows Server 2008 R2 crashes when Siebel Server service is stopped.

(Doc ID 1935130.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eConsumer - Version 8.1.1.8 SIA [23012] and later
Information in this document applies to any platform.

Symptoms

With the following condition, Siebel Server (siebsvc.exe) crashes.

1) Platform is Windows Server 2008 R2 or Windows Server 2012.

2) Debug Tool such as Debug Diagnostic Tool v1.2 (http://www.microsoft.com/en-us/download/details.aspx?id=26798) or Debug Diagnostic Tool v2.0 (http://www.microsoft.com/en-us/download/details.aspx?id=40336) is installed and configured to capture the crash on Siebel Server service.

3) Stop Siebel Server service.

 

- When the condition 2) is met, it always detects the crash and generate the dump file. Here is the call stack form the crash dump.

0x00000000

kernel32!BaseThreadInitThunk+e

ntdll!__RtlUserThreadStart+70

ntdll!_RtlUserThreadStart+1b 

 

- When 2) is not met, dump file/crash*.txt may or may not be generated. When crash*.txt is generated, it shows the following call stack. 

- CALL STACK -

<invalid> 0x0

kernel32 +0x1336a = BaseThreadInitThunk() +0x12

ntdll +0x39f72 = RtlInitializeExceptionChain() +0x63

ntdll +0x39f45 = RtlInitializeExceptionChain() +0x36 

 

** Crash occurs AFTER all the components are shutdown, therefore it does not cause the significant issue.

Cause

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