Category "Universal Inbox" Displays Duplicate LOV Values When More Than One Language Is Installed (SBL-DAT-00510) (Doc ID 1935934.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Communications, Media and Energy CRM - Version 8.1.1.11 [23030] and later
Information in this document applies to any platform.

Symptoms

When more than one language is installed, the Category picklist field in the Administration - Inbox returns two values for each option. 

Only the corresponding language should display for the specific LOV.


STEPS
1. Navigate to Site Map > Administration - Inbox.
2. Select the picklist for Category.

Result: There are two "APPROVALS" values listed in the "Category" field when it should display either "Approvals" for the ENU language or "Aprobaciones" for the ESN language.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms