My Oracle Support Banner

Category "Universal Inbox" Displays Duplicate LOV Values When More Than One Language Is Installed (SBL-DAT-00510) (Doc ID 1935934.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel Communications, Media and Energy CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

When more than one language is installed, the Category picklist field in the Administration - Inbox returns two values for each option. 

Only the corresponding language should display for the specific LOV.


STEPS
1. Navigate to Site Map > Administration - Inbox.
2. Select the picklist for Category.

Result: There are two "APPROVALS" values listed in the "Category" field when it should display either "Approvals" for the ENU language or "Aprobaciones" for the ESN language.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.