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Category "Universal Inbox" Displays Duplicate LOV Values When More Than One Language Is Installed (SBL-DAT-00510) (Doc ID 1935934.1)

Last updated on OCTOBER 28, 2022

Applies to:

Siebel Communications, Media and Energy CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

When more than one language is installed, the Category picklist field in the Administration - Inbox returns two values for each option. 

Only the corresponding language should display for the specific LOV.


STEPS
1. Navigate to Site Map > Administration - Inbox.
2. Select the picklist for Category.

Result: There are two "APPROVALS" values listed in the "Category" field when it should display either "Approvals" for the ENU language or "Aprobaciones" for the ESN language.

Cause

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In this Document
Symptoms
Cause
Solution
References


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