Siebel Enterprise Configuration Wizard Fails When Siebel Gateway Name Server is Not Running.
(Doc ID 1944442.1)
Last updated on APRIL 12, 2021
Applies to:
Siebel CRM - Version 8.1.1.8 [23012] and laterInformation in this document applies to any platform.
Symptoms
Using Siebel Enterprise Configuration wizard (config.sh/bat -mode enterprise), Siebel Gateway Name Server can be removed. However, this operation requires Siebel Gateway Name Server is up and running. If it is not running for any reasons, the wizard fails. Below are the steps to 'Remove a Siebel Gateway Name Server' and the error message in the log file.
1) Launch Siebel Enterprise Configuration wizard.
2) Choose 'Remove Existing Configuration'.
3) Choose 'Remove a Physical Gateway Name Server'.
4) Set Gateway Name Server TCP/IP Port.
5) Check 'Remove a Siebel Gateway Name Server'.
6) Enter location of response file (optional).
7) The Siebel Configuration Wizard will execute using the following settings:
8) Once 'Next' is clicked, error message "Siebel Configuration Wizard failed with error. Please see log files for details." is displayed.
9) Here are the examples of the log files for Linux and Windows, with or without detail mode (-verbose) parameter.
9-1) Linux (Siebel Gateway Server is installed on /siebel/8.1.1.11.0/ses/gtwysrvr directory, and the log files are stored in /siebel/8.1.1.11.0/ses/cfgtoollogs/cfg directory.)
9-1-1) Siebel Enterprise Configuration wizard is launched with 'config.sh -mode enterprise'
INFO: =====Run Program=====
Nov 12, 2014 3:20:19 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: 105
9-1-2) Siebel Enterprise Configuration wizard is launched with 'config.sh -mode enterprise -verbose'
INFO: =====Run Program=====
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: ================Phase2===============
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: Run Program s_command: siebctl ' -r /siebel/8.1.1.11.0/ses/gtwysrvr -S gtwyns -k -q'
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER:
Calling configUtil.runProgram...
s_command: /siebel/8.1.1.11.0/ses/gtwysrvr/bin/siebctl ' -r /siebel/8.1.1.11.0/ses/gtwysrvr -S gtwyns -k -q'
ConfigMode: enterprise
Ignore Error? : false
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: Run Program
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: configUtil runProgram Executing Command: /bin/sh -c /siebel/8.1.1.11.0/ses/gtwysrvr/bin/siebctl ' -r /siebel/8.1.1.11.0/ses/gtwysrvr -S gtwyns -k -q'
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER:
already stopped at Wed Nov 12 15:21:14 2014
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: 105
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: ConfigUtil RunProgram output: already stopped at Wed Nov 12 15:21:14 2014
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: Type Util Run Program s_os: linux
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: Type Util Run Program s_configType: enterprise
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: Type Util Run Program s_mainTask: Remove
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: Type Util Run Program s_option RemoveGateway
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM getNextStep
FINER: ============> PHASE 2 TYPE LOGIC EXECUTION COMPLETE <===================
Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.screen.ConfiguratorFrame$nextActionListener actionPerformed
FINER:
=======Component Details After Get Next Step==============
Count: 1
Type: [Summary]
Header: [The Siebel Configuration Wizard will execute using the following settings:]
Label: []
LOV Label: []
Validation: []
OfflineLineValidation: []
Values: []
Variable: [Summary]
Default: []
Action: []
=======================================================
9-2) Windows (Siebel Gateway Server is installed on E:\ses\gtwysrvr folder, and the log files are stored in E:\ses\cfgtoollogs\cfg folder.)
9-2-1) Siebel Enterprise Configuration wizard is launched with 'config.bat -mode enterprise'
INFO: =====Run Program=====
2014/11/13 8:49:34 oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: 1703959
9-2-2) Siebel Enterprise Configuration wizard is launched with 'config.bat -mode enterprise -verbose'
INFO: =====Run Program=====
2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: ================Phase2===============
2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: Run Program s_command: siebctl ' -h E:\ses\gtwysrvr -S gtwyns -k -q '
2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER:
Calling configUtil.runProgram...
s_command: E:\ses\gtwysrvr\bin\siebctl ' -h E:\ses\gtwysrvr -S gtwyns -k -q '
ConfigMode: enterprise
Ignore Error? : false
2014/11/13 8:50:59 oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: Run Program
2014/11/13 8:50:59 oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: configUtil runProgram Executing Command: cmd.exe /C E:\ses\gtwysrvr\bin\siebctl ' -h E:\ses\gtwysrvr -S gtwyns -k -q '
2014/11/13 8:50:59 oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER:
siebctl: Stop Service error 1703959
2014/11/13 8:50:59 oracle.siebel.configurator.utility.ConfigUtility runProgram
INFO: Config Util Exit Value: 1703959
2014/11/13 8:50:59 oracle.siebel.configurator.utility.ConfigUtility runProgram
FINER: ConfigUtil RunProgram output: siebctl: Stop Service error 1703959
2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: Type Util Run Program s_os: windows server 2008 r2
2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: Type Util Run Program s_configType: enterprise
2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: Type Util Run Program s_mainTask: Remove
2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck
FINER: Type Util Run Program s_option RemoveGateway
2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM getNextStep
FINER: ============> PHASE 2 TYPE LOGIC EXECUTION COMPLETE <===================
2014/11/13 8:50:59 oracle.siebel.configurator.screen.ConfiguratorFrame$nextActionListener actionPerformed
FINER:
=======Component Details After Get Next Step==============
Count: 1
Type: [Summary]
Header: [The Siebel Configuration Wizard will execute using the following settings:]
Label: []
LOV Label: []
Validation: []
OfflineLineValidation: []
Values: []
Variable: [Summary]
Default: []
Action: []
=======================================================
Changes
Cause
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