Siebel Enterprise Configuration Wizard Fails When Siebel Gateway Name Server is Not Running. (Doc ID 1944442.1)

Last updated on MARCH 22, 2017

Applies to:

Siebel CRM - Version 8.1.1.8 [23012] and later
Information in this document applies to any platform.

Symptoms

Using Siebel Enterprise Configuration wizard (config.sh/bat -mode enterprise), Siebel Gateway Name Server can be removed. However, this operation requires Siebel Gateway Name Server is up and running. If it is not running for any reasons, the wizard fails. Below are the steps to 'Remove a Siebel Gateway Name Server' and the error message in the log file.

 

1) Launch Siebel Enterprise Configuration wizard.

2) Choose 'Remove Existing Configuration'.

3) Choose 'Remove a Physical Gateway Name Server'.

4) Set Gateway Name Server TCP/IP Port.

5) Check 'Remove a Siebel Gateway Name Server'.

6) Enter location of response file (optional).

7) The Siebel Configuration Wizard will execute using the following settings:

8) Once 'Next' is clicked, error message "Siebel Configuration Wizard failed with error. Please see log files for details." is displayed.

9) Here are the examples of the log files for Linux and Windows, with or without detail mode (-verbose) parameter.

 

9-1) Linux (Siebel Gateway Server is installed on /siebel/8.1.1.11.0/ses/gtwysrvr directory, and the log files are stored in /siebel/8.1.1.11.0/ses/cfgtoollogs/cfg directory.)

9-1-1) Siebel Enterprise Configuration wizard is launched with 'config.sh -mode enterprise'

INFO: =====Run Program=====

Nov 12, 2014 3:20:19 PM oracle.siebel.configurator.utility.ConfigUtility runProgram

INFO: Config Util Exit Value: 105

 

9-1-2) Siebel Enterprise Configuration wizard is launched with 'config.sh -mode enterprise -verbose'

INFO: =====Run Program=====

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER: ================Phase2===============

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER: Run Program s_command: siebctl ' -r /siebel/8.1.1.11.0/ses/gtwysrvr -S gtwyns -k -q'

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER:

Calling configUtil.runProgram...

s_command: /siebel/8.1.1.11.0/ses/gtwysrvr/bin/siebctl ' -r /siebel/8.1.1.11.0/ses/gtwysrvr -S gtwyns -k -q'

ConfigMode: enterprise

Ignore Error? : false

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.utility.ConfigUtility runProgram

FINER: Run Program

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.utility.ConfigUtility runProgram

FINER: configUtil runProgram Executing Command: /bin/sh -c /siebel/8.1.1.11.0/ses/gtwysrvr/bin/siebctl ' -r /siebel/8.1.1.11.0/ses/gtwysrvr -S gtwyns -k -q'

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.utility.ConfigUtility runProgram

FINER:

already stopped at Wed Nov 12 15:21:14 2014

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.utility.ConfigUtility runProgram

INFO: Config Util Exit Value: 105

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.utility.ConfigUtility runProgram

FINER: ConfigUtil RunProgram output: already stopped at Wed Nov 12 15:21:14 2014

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER: Type Util Run Program s_os: linux

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER: Type Util Run Program s_configType: enterprise

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER: Type Util Run Program s_mainTask: Remove

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER: Type Util Run Program s_option RemoveGateway

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.engine.AccessSCM getNextStep

FINER: ============> PHASE 2 TYPE LOGIC EXECUTION COMPLETE <===================

Nov 12, 2014 3:21:32 PM oracle.siebel.configurator.screen.ConfiguratorFrame$nextActionListener actionPerformed

FINER:

=======Component Details After Get Next Step==============

Count: 1

Type: [Summary]

Header: [The Siebel Configuration Wizard will execute using the following settings:]

Label: []

LOV Label: []

Validation: []

OfflineLineValidation: []

Values: []

Variable: [Summary]

Default: []

Action: []

=======================================================

 

 

9-2) Windows (Siebel Gateway Server is installed on E:\ses\gtwysrvr folder, and the log files are stored in E:\ses\cfgtoollogs\cfg folder.)

9-2-1) Siebel Enterprise Configuration wizard is launched with 'config.bat -mode enterprise'

INFO: =====Run Program=====

2014/11/13 8:49:34 oracle.siebel.configurator.utility.ConfigUtility runProgram

INFO: Config Util Exit Value: 1703959

 

9-2-2) Siebel Enterprise Configuration wizard is launched with 'config.bat -mode enterprise -verbose'

INFO: =====Run Program=====

2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER: ================Phase2===============

2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER: Run Program s_command: siebctl ' -h E:\ses\gtwysrvr -S gtwyns -k -q '

2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER:

Calling configUtil.runProgram...

s_command: E:\ses\gtwysrvr\bin\siebctl ' -h E:\ses\gtwysrvr -S gtwyns -k -q '

ConfigMode: enterprise

Ignore Error? : false

2014/11/13 8:50:59 oracle.siebel.configurator.utility.ConfigUtility runProgram

FINER: Run Program

2014/11/13 8:50:59 oracle.siebel.configurator.utility.ConfigUtility runProgram

FINER: configUtil runProgram Executing Command: cmd.exe /C E:\ses\gtwysrvr\bin\siebctl ' -h E:\ses\gtwysrvr -S gtwyns -k -q '

2014/11/13 8:50:59 oracle.siebel.configurator.utility.ConfigUtility runProgram

FINER:

siebctl: Stop Service error 1703959

2014/11/13 8:50:59 oracle.siebel.configurator.utility.ConfigUtility runProgram

INFO: Config Util Exit Value: 1703959

2014/11/13 8:50:59 oracle.siebel.configurator.utility.ConfigUtility runProgram

FINER: ConfigUtil RunProgram output: siebctl: Stop Service error 1703959

2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER: Type Util Run Program s_os: windows server 2008 r2

2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER: Type Util Run Program s_configType: enterprise

2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER: Type Util Run Program s_mainTask: Remove

2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM typeConditionCheck

FINER: Type Util Run Program s_option RemoveGateway

2014/11/13 8:50:59 oracle.siebel.configurator.engine.AccessSCM getNextStep

FINER: ============> PHASE 2 TYPE LOGIC EXECUTION COMPLETE <===================

2014/11/13 8:50:59 oracle.siebel.configurator.screen.ConfiguratorFrame$nextActionListener actionPerformed

FINER:

=======Component Details After Get Next Step==============

Count: 1

Type: [Summary]

Header: [The Siebel Configuration Wizard will execute using the following settings:]

Label: []

LOV Label: []

Validation: []

OfflineLineValidation: []

Values: []

Variable: [Summary]

Default: []

Action: []

=======================================================

Cause

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