EDQ Batch Jobs Stays QUEUED (Doc ID 1964869.1)

Last updated on JULY 25, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

 When trying to execute UCM Batch process ...EDQ jobs stay in QUEUED:

Generate account keys
Batch account match

The Siebel Connecter reports the following error:

EDQ Siebel Connector starting on port 8642 with install directory D:\SiebelConnector
INFO: 27-Aug-2014 08:36:29: getDedupKeys failsafe fallback after: "Web service request failed with code 500 (Internal Server Error)" (code 234,309)
INFO: 27-Aug-2014 08:36:29: getDedupKeys failsafe fallback after: "Web service request failed with code 500 (Internal Server Error)" (code 234,309)

The Siebel Installation is a Vanilla Siebel running 8.1.1.11 patchSet 10 and a Vanilla EDQ installation

Changes

The Siebel Installation is a Vanilla Siebel running 8.1.1.11 patchSet 10 and a Vanilla EDQ installation

Cause

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