The New Window TAB In The IE11 Browser Is Not Closed When Opening An Attachment
(Doc ID 1966564.1)
Last updated on OCTOBER 28, 2022
Applies to:
Siebel CRM - Version 8.1.1.11 [IP2013] to 15.7 [IP2015] [Release V8 to V15]Information in this document applies to any platform.
Symptoms
On : 8.1.1.11 [23030] version, Client Functionality
The issue still exist in Siebel version 15.7. Starting with IP2016 the issue was solved (tested internally).
While attempting to open an attachment for a non read only record , in any attachment applet, the user observes a new tab created that is not automatically closed.
Issue is specific to Open UI and IE11.
Reproduction Steps:
In Open UI + IE11
1. Navigate to any attachment applet
2. Select an existing attachment on a NON - Read Only record
3. Observe the extra tab that is created automatically and which remain in Browser until is explicitly closed by the user. There are 3 discovered situations when this is happening:
A. For file types associated with Internet Explorer Browser to be opened by default:
B. For .LOG file type associated with a program ,other than Internet Explorer Browser, to be opened by default:
C. For unknown extension file types:
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |