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The New Window TAB In The IE11 Browser Is Not Closed When Opening An Attachment (Doc ID 1966564.1)

Last updated on OCTOBER 28, 2022

Applies to:

Siebel CRM - Version [IP2013] to 15.7 [IP2015] [Release V8 to V15]
Information in this document applies to any platform.


On : [23030] version, Client Functionality
The issue still exist in Siebel version 15.7. Starting with IP2016 the issue was solved (tested internally).

While attempting to open an attachment for a non read only record , in any attachment applet, the user observes a new tab created that is not automatically closed.
Issue is specific to Open UI and IE11.

Reproduction Steps:

In Open UI + IE11
1. Navigate to any attachment applet
2. Select an existing attachment on a NON - Read Only record
3. Observe the extra tab that is created automatically and which  remain in Browser until is explicitly closed by the user. There are 3 discovered situations when this is happening:

 A. For  file types associated with Internet Explorer Browser to be opened by default:



 B. For .LOG  file type associated with a program ,other than Internet Explorer Browser, to be opened by default:




C. For unknown extension file types:





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