SWIOrderUpsert Error With :- Error invoking service 'EAI Siebel Adapter', method 'Synchronize' at step 'Sync Asset'.(SBL-BPR-00162) (Doc ID 1982614.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

SIEBEL VERSION:
Siebel version : 8.1.1.10
Database version :
OS version : Oracle Linux 6

ISSUE STATEMENT:
Customer is invoking SWIOrderUpsert via Application Integration Architecture (AIA), but the EAI task fails and returns a SOAP fault :-

<siebelf:siebdetail xmlns:siebelf="http://www.siebel.com/ws/fault">
  <siebelf:logfilename>EAIObjMgr_enu_0056_58720269.log</siebelf:logfilename>
  <siebelf:errorstack>
    <siebelf:error>
      <siebelf:errorcode>SBL-BPR-00183</siebelf:errorcode>
      <siebelf:errorsymbol/>
      <siebelf:errormsg>Error running sub-process 'SWIOrderUpsertSubProcess' at step 'OrderUpsert_SubProcess'.(SBL-BPR-00183)</siebelf:errormsg>
    </siebelf:error>
    <siebelf:error>
      <siebelf:errorcode>SBL-BPR-00183</siebelf:errorcode>
      <siebelf:errorsymbol/>
      <siebelf:errormsg>Error running sub-process 'SIS OM Apply Completed Service Order Line Item to Service Profile' at step 'Trigger Auto Asset'.(SBL-BPR-00183)</siebelf:errormsg>
    </siebelf:error>
    <siebelf:error>
      <siebelf:errorcode>SBL-BPR-00162</siebelf:errorcode>
      <siebelf:errorsymbol/>
      <siebelf:errormsg>Error invoking service 'EAI Siebel Adapter', method 'Synchronize' at step 'Sync Asset'.(SBL-BPR-00162)</siebelf:errormsg>
    </siebelf:error>
    <siebelf:error>
      <siebelf:errorcode>SBL-DBC-00111</siebelf:errorcode>
      <siebelf:errorsymbol/>
      <siebelf:errormsg>Method 'WriteRecord' of business component 'Asset Mgmt - Asset - Header' (integration component 'Header') for record with search specification '[Integration Id] = "1-5P05" AND [Product Id] = "1-2SY3"' returned the following error:"An error has occurred writing to a record.

Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00111)"(SBL-EAI-04451)</siebelf:errormsg>
    </siebelf:error>
  </siebelf:errorstack>
</siebelf:siebdetail>

 

Cause

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