Internet SMTP/POP3 Server Stop Pulling Emails From POP3 Server using TLS/SSL CONNECTION (Doc ID 2012926.1)

Last updated on MAY 09, 2016

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] to 8.1.1.14.6 [IP2014] [Release V8]
Information in this document applies to any platform.

Symptoms

Siebel Application on AIX platform is not able able to retrieve messages from POP3 Server over SSL connection. 

If the SSL is disabled, then POP3 communication works fine and email are retrieved from the email server without any issues.

Most of the time the Response Group Profile just stop pulling emails.

Some error can be observed but not exactly at the same time the profile stops:

POP3SMTP[10/20/2014 03:56:46]:ERROR:Socket error 1180852: A connection with a remote socket was reset by that socket.
POP3SMTP[10/20/2014 03:56:46]:ERROR:Error receiving data over socket
POP3SMTP[10/20/2014 03:56:46]:ERROR:Socket error 1180853: There is no process to read data written to a pipe.
POP3SMTP[10/20/2014 03:56:46]:ERROR:Error sending data over socket
POP3SMTP[10/20/2014 03:56:46]:ERROR:Error writing CRLF terminated line to output stream

 

CommInboundRcvr components may crash after a while with the folowing callstacks:

0x20398fb4 SSLErrorToSIS__13CSSSISSSLImplFi_29_12+ 0x00000300
0x203973fc SSLErrorToSIS__13CSSSISSSLImplFi+ 0x000000d0
0x20397388 Read__13CSSSISSSLImplFPUcUlRi+ 0x0000028c
0x203dab98 Read__9CSSSISSSLFPUcUl+ 0x00000700
0x31c414dc recv__9SslSocketFPUcUiR7SSErrori+ 0x0000079c
0x31c37e78 read__19SSSocketInputStreamFR7SSErrorPUcUi+ 0x0000021c
0x31c59f68 read__21SSBufferedInputStreamFR7SSError_109_13+ 0x0000021c
0x31c55a3c read__21SSBufferedInputStreamFR7SSError+ 0x0000012c
0x33ba9eb8 discardWaitingInput__9PopClientFv+ 0x00000498
0x33ba89bc sendCommand__9PopClientFR8PopReplyPCw+ 0x00000b44
0x33ba8514 quit__9PopClientFR8PopReply+ 0x00000330
0x33ba7450 disconnect__9PopClientFv+ 0x00000bf8
0x31a970f0 logoff__10PopSessionFv+ 0x00000a94
0x31a5b650 logoff__14MailboxMonitorFv+ 0x00000694
0x31a5c250 run__14MailboxMonitorFv+ 0x00001568
0x31a63a44 Run__19SSSmiDetachedThreadFPv+ 0x000003a4
0x10038300 SmiThrdEntryFunc__FPv+ 0x00001ed0
0x204b8ff0 OSDThreadStart__FPv+ 0x0000076c
0x20001000 WslThreadProcWrapper__FPv+ 0x0000012c

Upon analyzing the network traces using Wireshark, we have observed "Encrypted Alert" message in SSL protocol:

SSLv3 Record Layer: Encrypted Alert
 Content-Type: Alert (21)
 Version: SSL 3.0 (0x300)
 Length: 22
 Alert Message: Encrypted Alert

 

 

 

Cause

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