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Issue In Upgrade Promotion For Network Note Product (Doc ID 2015291.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

When upgrading a promotion having product component with Network Element Type = Network Node gives  wrong action code.

The issue can be reproduced with the following steps:
One root product created as
TEST NETWORK NODE, having network element type as "Network node"
Also have a child product "TEST NETWORK NODE CHILD

Two promotion created with Upgrade path defined between as
PROMOTION TEST 1, Having "TEST NETWORK NODE" associated as 1,1,1 with action as Disconnect
PROMOTION TEST 2, Having "TEST NETWORK NODE" associated as 1,1,1 with action as Disconnect

Created an order and selected the promotion PROMOTION TEST 1.

The line item looked like

PROMOTION TEST 1
TEST NETWORK NODE
|__TEST NETWORK NODE CHILD

Asseted the Order.

Navigate to Accounts>>Installed Assets >> Line Items Details. Only then would you see the network products

Click on the Upgrade Promotion from the Menu.

Select PROMOTION TEST 2

New Order created with below structure

PROMOTION TEST 1 - Delete
PROMOTION TEST 2 - Add
TEST NETWORK NODE - Add

Expected structure

PROMOTION TEST 1 - Delete
PROMOTION TEST 2 - Add
TEST NETWORK NODE - Update

Cause

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In this Document
Symptoms
Cause
Solution
References


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