Loyalty Batch Engine Component Fails To Start In Multi-server Env

(Doc ID 2019954.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Engine - Version 8.1.1.14.2 [IP2014] and later
Information in this document applies to any platform.

Symptoms

The Loyalty Batch Engine does not start correctly in 8.1.1.14 PS2 in a multi server environment i.e. the component is enabled on several servers and all the servers are bought up together in quick succession. Below is a sample of errors found in the logs:

SBL-SDM-00109: Error from Admin Server

GenericLog GenericError 1 0000000b551a15e4:0 2015-03-31 05:37:45 (sacmd.cpp (559) err=649894 sys=0) SBL-ADM-60070: Error reported on server 'SDCR710I011O' follows:
GenericLog GenericError 1 0000000b551a15e4:0 2015-03-31 05:37:45 (svradmc.cpp (2113) err=649894 sys=0) SBL-ADM-60070: Error reported on server 'SDCR710I011O' follows:
ObjMgrBusServiceLog Error 1 0000000b551a15e4:0 2015-03-31 05:37:45 (loyprocsvc.cpp (3175)) SBL-SDM-00109: Error from Admin Server, <?>
GenericLog GenericError 1 0000000b551a15e4:0 2015-03-31 05:37:45 Object manager error: ([0] Error from Admin Server, <?>(SBL-SDM-00109) (0x99006d))
GenericLog GenericError 1 0000000b551a15e4:0 2015-03-31 05:37:45 ( (0) err=2818155 sys=10027117) SBL-OMS-00107: Object manager error: ([0] Error from Admin Server, <?>(SBL-SDM-00109) (0x99006d))
GenericLog GenericError 1 0000000b551a15e4:0 2015-03-31 05:37:45 (bsvcmgr.cpp (946) err=2818251 sys=0) SBL-OMS-00203: Error 10027117 invoking method "BusSvcMgrInit" for Business Service "LOY Processing Engine"
GenericLog GenericError 1 0000000b551a15e4:0 2015-03-31 05:37:45 (bsvcmgr.cpp (1044) err=2818251 sys=0) SBL-OMS-00203: Error 10027117 invoking method "BusSvcMgrInit" for Business Service "LOY Processing Engine"
GenericLog GenericError 1 0000000b551a15e4:0 2015-03-31 05:37:45 (smimtsrv.cpp (1203) err=2818251 sys=0) SBL-OMS-00203: Error 10027117 invoking method "BusSvcMgrInit" for Business Service "LOY Processing Engine"
SmiLayerLog Error 1 0000000b551a15e4:0 2015-03-31 05:37:45 Terminate process due to unrecoverable error: 2818251. (Main Thread)

In this example the log is referring to the wrong Siebel Server which is why it fails.

Cause

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