Performance Issues When Send Emails Using Outbound Communications Manager BS Method SendMessage After Upgrade From 7.8 to 8.1 (Doc ID 2035672.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.14.5 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.5 [IP2014] version, Comms Server & Email Response

When sending email out using BS Business Service 'Outbound Communications Manager' invoking method: 'SendMessage' the CommOutboundMGr task takes about 30 minutes or more to complete. Because of that component quickly reaches MaxTasks and need to be restarted.

The behavior started after upgrade from Siebel 7.8.2.16 to 8.1.1.14 PS 5.
The CommOutbundMgr should be executed very fast in a couple of seconds.

The issue can be reproduced at will with the following steps:
1. Start Siebel Server
2. Execute the Business Service 'Outbound Communications Manager' invoking method: 'SendMessage' to send some emails out.
3. Some email takes more than 30 minutes to go out
4. CommOutboundMgr tasks start to increase fast.
5. Component reaches MaxTasks and need to be restart to recover.


Cause

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