Product Validation Fails When The Products Are Synchronized From EBS To Siebel (Doc ID 2035824.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.3 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.3 [IP2013] version, Order Management

Product Validation fails when the products are synchronized from EBS to Siebel

The implemented following process for product integration with EBS and migrating the customizable product to higher environment.


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Message from webpage
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[1]Error invoking service 'Cfg Web UI Service Loader', method 'LoadCfgUIService' at step 'Go to UI'.(SBL-BPR-00162)
[2]Unable to load message 0x1(SBL-GEN-00001)
[3]Error getting new worker.
Fatal error completing model.
An internal error was encountered:
  {CfgRuleEvaluator -709794420}: The name [1-43AVHY] does not refer to any model item.
while processing this rule:
  AM6 Product's Rule ADJUSTABLE FOUNDATION EXCLUDE PUMP WITH REMOTE:
Rule String is...excl(@.[1-68X0YC]([1-43AVHY]),@.[1-68X0YD]([1-47SL2T]))...
Reason String is...If you choose an Adjustable Base, you have to choose a Firmness control for an adjustable base......(SBL-CFG-00124)


OBSERVATION:
1. The constraints which are based on Class (e.g Class A excludes Class B) fails.
2. The constraints based on products works as expected.
3. If we edit the constraints and RE-PICK the class, then it works as expected.

It is not sure why the products associated with the class are not recognized after the synch is completed from UAT.



ERROR
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SBL-BPR-00162, SBL-GEN-00001, SBL-CFG-00124




STEPS
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The issue can be reproduced at will with the following steps:
1. OOB webservice to synchronize products from EBS DEV to Siebel DEV
2. Construct the customizable product in Siebel using the products synchronized in Step 1. This includes construct of UI and Constraints
3. Export and import the customizable products in Siebel UAT.
4. Validate the Customizable product in Siebel.
5. Synchronize the products from EBS UAT to Siebel UAT.
6. Re-validate the Customizable product in Siebel.

ISSSUE: After the synchronization is completed (step 5), the validation of the customizable products (step 6) fails and we get the following error:

BUSINESS IMPACT
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This is causing validation error with the production structure.

Cause

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