My Oracle Support Banner

EAI Siebel Adapter Error : SBL-DAT-00523: The selected record has been modified by another user since it was retrieved. Please continue. (Doc ID 2042880.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

SIEBEL VERSION:
Siebel version : 8.1.1.10
Database version : Oracle 11.2.0.2
OS version : RHE 5

ISSUE STATEMENT:
Customer is running Tibco JMS mechanism to synchronize Account data from external systems. They are using XML messages to transport data over JMS.  Workflows are triggered asynchronously in wfprocmgr, and sometimes, an error is received :-

SBL-DAT-00523: The selected record has been modified by another user since it was retrieved.  Please continue.
ObjMgrLog Error 1 00001b7655aa381d:0 2015-07-22 14:09:56 (adptutils.cpp (7125)) SBL-EAI-04451: Method 'WriteRecord' of business component 'Billing Profile - Integration VIP' (integration component
 'Billing Profile - Integration VIP') for record with search specification '[Id] = "1-23456"' returned the following error:"The selected record has been modified by another user since it was retrieved.  Please continue.(SBL-DAT-00523)"

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.