EAI Siebel Adapter Error : SBL-DAT-00523: The selected record has been modified by another user since it was retrieved. Please continue. (Doc ID 2042880.1)

Last updated on JANUARY 25, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

SIEBEL VERSION:
Siebel version : 8.1.1.10
Database version : Oracle 11.2.0.2
OS version : RHE 5

ISSUE STATEMENT:
Customer is running Tibco JMS mechanism to synchronize Account data from external systems. They are using XML messages to transport data over JMS.  Workflows are triggered asynchronously in wfprocmgr, and sometimes, an error is received :-

SBL-DAT-00523: The selected record has been modified by another user since it was retrieved.  Please continue.
ObjMgrLog Error 1 00001b7655aa381d:0 2015-07-22 14:09:56 (adptutils.cpp (7125)) SBL-EAI-04451: Method 'WriteRecord' of business component 'Billing Profile - Integration VIP' (integration component
 'Billing Profile - Integration VIP') for record with search specification '[Id] = "1-23456"' returned the following error:"The selected record has been modified by another user since it was retrieved.  Please continue.(SBL-DAT-00523)"

 

Cause

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