Open Check Is Taking Long Time After Upgrading To Open UI (Doc ID 2066455.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.16 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.11.17 [IP2013] version

ACTUAL BEHAVIOR
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When trying to create Check using Open Check button under Order-->Event Order it is taking long time. This issue has been reproduced on vanilla environment.
Please find attached the vanilla log.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Event Orders Screen
2. Query for a valid Quote
3.Click on Open Check button for any EO in 'Distributed' status

Cause

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