CRM Desktop Crashing Outlook With Auto Saved Option Set To True (Doc ID 2089096.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Desktop - Version 8.1.1.11.17 [IP2013] and later
Information in this document applies to any platform.

Symptoms

CRM Desktop is crashing Outlook when creating a Service Request or Opportunity in the CRM Desktop client and the record is not completed in 4 minutes.  The outlook client crashes, closes Outlook and the user loses their work.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Open Outlook Options, and got to Mails Tab.

Check the Flag for the Save Messages option and set the to 1 minute.

2. Open Outlook with CRM Desktop Installed.
3. Create new Opportunity (or SR) by clicking relevant button on toolbar (CRM Desktop sub-section)
4. Link Account (the issue will not happen if you do not link account)
5. Do not press 'Save' and just wait 3 - 5 minutes.
6. Outlook will get crashed in few minutes.

Cause

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