SmartScript Graphical Indicator Of The Steps Remains Unchanged In "Open UI Smart Script Player Applet (Tree Only)" applet (Doc ID 2099861.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 8.1.1.14.6 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.6 [IP2014] version, SmartScript

SmartScript graphical indicator of the steps remains unchanged in Open UI Smart Script Player Applet (Tree Only) applet.

In Siebel Open UI client, after answering the steps in SmartScript graphical indicator steps in left player window remains unchanged. The text balloon icon does not change indicating that the user respond to the question after go to next page.

But in High Interactivity the SmartScript client it showing green text balloon for answered ones and red for unanswered. We are expecting the same in OpenUI SmartScript client.


The issue can be reproduced at will with the following steps:
1. Create a new SmartScript Question Answers
2. Work on the SmartScript created on HI, Questions/Answers Icons appear as usual
3. The same SmartScript is executed on OpenUI but the Question/answer icons on the left hand does not change after answer some questions and go to next page.


Cause

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