Unable To Send Email With Attachment (Doc ID 2130388.1)

Last updated on APRIL 27, 2016

Applies to:

Siebel CRM - Version 8.1.1.8 [23012] and later
Information in this document applies to any platform.

Goal


Unable to send Email with Attachment


We have a requirement to send the Report generated though mail to user at run time
For that we are using FINS Industry BC Facility Service - GetFile Method for generating the report and then Outbound Manager to send this report on mail.



As per our Observation:

When report is generated in temp folder Siebel Server 1 and Outbound Manager Task is run on Siebel Server 2 then mail is sent with out attachment.
Same issue occurs when report is generated in Siebel Server 2 and Outbound Manager Task is run on Siebel Server 1

But If Report is generated in Temp of Siebel Server 1 and Outbound Manager Task run on Siebel Server 1 then mail is sent with attachment as expected.Same scenario works in Siebel Server 2 as well.


Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms