Text Disappears When Ctrl+S (Save Record) is Pressed From Outbound EMail Body (email Reply) In IP2015 (Doc ID 2143633.1)

Last updated on JANUARY 02, 2024

Applies to:

Symptoms

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Pressing Ctrl+S to save email body record before replying results in all text disappearing in the Email Body field.


STEPS
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The issue can be reproduced at will with the following steps:
1) Login to Siebel Application
2) Navigate to User Preferences > Outbound Communications
3) In Email Response section Set Default Message Format = Plain Text and Save.
4) Logout and Login Application again.
5) Navigate to Site map > Communications
6) Click 'Reply' to any communication record.
7) In Outgoing Message Applet, In Email Body Text Area Field, enter some text.
8) Attempt to save the text in the Email Body by clicking Ctrl+S, note that the text disappears.

The behavior is common to all browsers (Chrome, Firefox, IE) when the cursor is in the text field.

Cause

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