FAQ for Siebel CRM in the Oracle Compute Cloud
(Doc ID 2149801.1)
Last updated on JULY 17, 2021
Applies to:Siebel CRM - Version 15.0 [IP2015] to 16.0 [IP2016] [Release V15 to V16]
Information in this document applies to any platform.
We are happy to provide customer information about running Siebel CRM on Oracle Compute Cloud. We’ve created this FAQ to address frequently asked questions about Siebel CRM and the Oracle Compute Cloud strategy.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document
|Questions and Answers|
|Q1.) Is Siebel CRM on Oracle Compute Cloud a new type of Siebel CRM application?|
|Q2.) What types of pre-built images are planned for release? Single, Split and Multi-Tier?|
|Q3.) How can customers deploy a Multi-tier architecture from the marketplace?|
|Q4.) How can customers create different tiers as Compute Instances and link them?|
|Q5.) Is it possible to customize a fresh instance once they are instantiated on compute?>|
|Q6.) How can customers migrate their existing On-Premise environment into the Cloud?|
|Q7.) How can customers ‘lift and shift’ their Application Server, Middle Tier and Database states?|
|Q8.) Are customers required to run any tools in their existing environments to package an instance and migrate it to the cloud?|
|Q9.) How do customers unpack and install the environment on the cloud?|
|Q10.) How are the instances linked?|
|Q11.) Is there a config file that the tool can use to automatically link the instances?|
|Q12.) With reference to the above scenario, are there any size limitations? What kind of connectivity requirements should be met for this kind of migration? Is backward migration (Cloud to On-Premise) or replication (Cloud to Cloud) supported?|
|Q13.) What kind of monitoring and management is available? How does Enterprise Manager operate with Siebel CRM On-Cloud? What is possible in terms of monitoring?|
|Q14.) How are patches and upgrades handled? Is this a manual process using My Oracle Support or through an Oracle Enterprise Manager plugin? Is the task performed by the customer?|
|Q15.) Where can you find more information on Oracle Compute Cloud and how Siebel CRM fits into the IaaS strategy?|
|Q16.) Where is the documentation for Siebel CRM in the Oracle Compute Cloud?|
|Q17.) Where can you find help for questions about Siebel CRM in the Oracle Compute Cloud?|
|Q18.) What other resources are useful?|