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Application is crashing with LDAPSecAdpt profile (Doc ID 2163302.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel CRM - Version 15.10 [IP2015] and later
Information in this document applies to any platform.

Symptoms

Siebel application crash with LDAPSecAdpt after upgrading from 8.1.1.5 to Siebel 15.10

Application is crashing after implementing LDAPSecAdpt with Oracle LDAP client with below callstack

Called from:
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcosd.so(+0x7185)[0x55875185]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcosd.so(+0x797e)[0x5587597e]
/usr/local/jre1.7.0_79/lib/i386/client/libjvm.so(+0x4097b1)[0x5c9097b1]
/usr/local/jre1.7.0_79/lib/i386/client/libjvm.so(JVM_handle_linux_signal+0x582)[0x5c90fdd2]
/usr/local/jre1.7.0_79/lib/i386/client/libjvm.so(+0x406156)[0x5c906156]
[0x55555410]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(nzty1as_algstart+0x6b)[0x70c1a547]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(+0x20881b)[0x70c1a81b]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(+0x2bfd6)[0x70a3dfd6]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(+0x2bd48)[0x70a3dd48]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(+0x2bc29)[0x70a3dc29]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(nzdsi_init+0x3c3)[0x70a393eb]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(nzdsi_initialize+0x3c)[0x70a6cdbe]
/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(gsluinit+0x907)[0x6fa7cd63]
/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(gsluizgcGetContext+0x56)[0x6fa7c456]
/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(gslutcTraceWithCtx+0xe3)[0x6fa804ad]
/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(ldap_open+0x28)[0x6fa51e24]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscforacleldap.so(CSSLdapUtil::_ldap_open(char*, int)+0x10f)[0x5c0dd93f]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscforacleldap.so(CSSLdapUtil::_ldap_open_init_SSL(char*, int, char*, char*, int*)+0x61)[0x5c0ddb01]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscforacleldap.so(CSSLdapUtil::GetLdapHandle(SSstringBase const&, int, SSstringBase const&, SSstringBase const&, ldap*&, char**)+0x17d)[0x5c0de16d]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscforacleldap.so(SecurityLogin8Step1(char const*, char const**, CCFMap, CCFElemPtr >&, SSstringBase&, SSstringBase&, SSstringBase&, SSstringBase&, ldap*&, char**)+0x15c)[0x5c0eb23c]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscforacleldap.so(SecurityLogin8+0x299)[0x5c0ec059]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcsecm.so(CSSSecMgr::Login(SSstring const&, SSstring const&, void*&, bool)+0x7cb)[0x58f38d2b]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcsecm.so(CSSSecMgr::Login(SSstring const&, SSstring const&, void*&)+0x3a)[0x58f3979a]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcsecc.so(CSSSecClnt::Authenticate(SSstring const&, SSstring const&)+0x128)[0x58f5ca18]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscfdm.so(CSSSecOMClnt::Authenticate(SSstring const&, SSstring const&)+0x3b)[0x5acdaeeb]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscfdm.so(CSSModelPhysDef::Authenticate(SSstring const&, SSstring const&)+0xa0)[0x5ad06c90]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscfdm.so(CSSModelPhysDef::Login(SSstring const&, SSstring const&)+0x62)[0x5ad07182]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscfom.so(CSSModel::Login(SSstring const&, SSstring const&)+0x14f)[0x5aa5b97f]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession5LogonEPKDsS1_S1_S1_S1_S1_iPDsPFiS1_S1_PK14CCFPropertySetPvES6_S8_+0x396)[0x58c944e6]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleOMLogon(CSSClientReq*)+0x35c)[0x589da11c]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleLogon(CSSClientReq*)+0x64)[0x589d70d4]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleRequest(CSSClientReq*)+0x149)[0x589d7239]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsssasos.so(+0x7ca5)[0x589cdca5]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsssasos.so(SOMMTServer::SessionHandleMsg(smiSisReq*)+0x150)[0x589ce050]
siebmtshmw(smiMainThread::CompSessionHandleMsg(smiSisReq*)+0x55)[0x806af85]
siebmtshmw(_smiMessageQ::ProcessMessage(_smiMsgQItem*, long, int)+0x500)[0x808c8b0]
siebmtshmw(_smiMessageQ::ProcessRequest(void*, void*, void*&)+0x1c4)[0x8092704]
siebmtshmw(_smiWorkQueue::ProcessWorkItem(void*, void*, void*&)+0xc8)[0x807cf08]
siebmtshmw(_smiWorkQueue::WorkerTask(void*)+0x311)[0x8081851]
siebmtshmw(SmiThrdEntryFunc(void*)+0x729)[0x806f819]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcosd.so(+0x13ed1)[0x55881ed1]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcwsl.so(+0x225f)[0x5555925f]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xaf)[0x55aa7b2f]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x136)[0x56a58e16]
/lib/libpthread.so.0[0x129bc9]
/lib/libc.so.6(clone+0x5e)[0x396dee]TAG

Cause

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In this Document
Symptoms
Cause
Solution
References


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