Application is crashing with LDAPSecAdpt profile
(Doc ID 2163302.1)
Last updated on JULY 24, 2023
Applies to:
Siebel CRM - Version 15.10 [IP2015] and laterInformation in this document applies to any platform.
Symptoms
Siebel application crash with LDAPSecAdpt post upgrade
Application is crashing after implementing LDAPSecAdpt with Oracle LDAP client with below callstack
Called from:
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcosd.so(+0x7185)[0x55875185]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcosd.so(+0x797e)[0x5587597e]
/usr/local/jre1.7.0_79/lib/i386/client/libjvm.so(+0x4097b1)[0x5c9097b1]
/usr/local/jre1.7.0_79/lib/i386/client/libjvm.so(JVM_handle_linux_signal+0x582)[0x5c90fdd2]
/usr/local/jre1.7.0_79/lib/i386/client/libjvm.so(+0x406156)[0x5c906156]
[0x55555410]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(nzty1as_algstart+0x6b)[0x70c1a547]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(+0x20881b)[0x70c1a81b]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(+0x2bfd6)[0x70a3dfd6]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(+0x2bd48)[0x70a3dd48]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(+0x2bc29)[0x70a3dc29]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(nzdsi_init+0x3c3)[0x70a393eb]
/app/oracle/product/11.2.0/client_1/lib/libnnz11.so(nzdsi_initialize+0x3c)[0x70a6cdbe]
/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(gsluinit+0x907)[0x6fa7cd63]
/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(gsluizgcGetContext+0x56)[0x6fa7c456]
/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(gslutcTraceWithCtx+0xe3)[0x6fa804ad]
/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(ldap_open+0x28)[0x6fa51e24]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscforacleldap.so(CSSLdapUtil::_ldap_open(char*, int)+0x10f)[0x5c0dd93f]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscforacleldap.so(CSSLdapUtil::_ldap_open_init_SSL(char*, int, char*, char*, int*)+0x61)[0x5c0ddb01]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscforacleldap.so(CSSLdapUtil::GetLdapHandle(SSstringBase const&, int, SSstringBase const&, SSstringBase const&, ldap*&, char**)+0x17d)[0x5c0de16d]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscforacleldap.so(SecurityLogin8Step1(char const*, char const**, CCFMap, CCFElemPtr >&, SSstringBase&, SSstringBase&, SSstringBase&, SSstringBase&, ldap*&, char**)+0x15c)[0x5c0eb23c]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscforacleldap.so(SecurityLogin8+0x299)[0x5c0ec059]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcsecm.so(CSSSecMgr::Login(SSstring const&, SSstring const&, void*&, bool)+0x7cb)[0x58f38d2b]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcsecm.so(CSSSecMgr::Login(SSstring const&, SSstring const&, void*&)+0x3a)[0x58f3979a]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcsecc.so(CSSSecClnt::Authenticate(SSstring const&, SSstring const&)+0x128)[0x58f5ca18]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscfdm.so(CSSSecOMClnt::Authenticate(SSstring const&, SSstring const&)+0x3b)[0x5acdaeeb]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscfdm.so(CSSModelPhysDef::Authenticate(SSstring const&, SSstring const&)+0xa0)[0x5ad06c90]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscfdm.so(CSSModelPhysDef::Login(SSstring const&, SSstring const&)+0x62)[0x5ad07182]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsscfom.so(CSSModel::Login(SSstring const&, SSstring const&)+0x14f)[0x5aa5b97f]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsstcsiom.so(_ZN14CSSSIOMSession5LogonEPKDsS1_S1_S1_S1_S1_iPDsPFiS1_S1_PK14CCFPropertySetPvES6_S8_+0x396)[0x58c944e6]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleOMLogon(CSSClientReq*)+0x35c)[0x589da11c]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleLogon(CSSClientReq*)+0x64)[0x589d70d4]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleRequest(CSSClientReq*)+0x149)[0x589d7239]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsssasos.so(+0x7ca5)[0x589cdca5]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsssasos.so(SOMMTServer::SessionHandleMsg(smiSisReq*)+0x150)[0x589ce050]
siebmtshmw(smiMainThread::CompSessionHandleMsg(smiSisReq*)+0x55)[0x806af85]
siebmtshmw(_smiMessageQ::ProcessMessage(_smiMsgQItem*, long, int)+0x500)[0x808c8b0]
siebmtshmw(_smiMessageQ::ProcessRequest(void*, void*, void*&)+0x1c4)[0x8092704]
siebmtshmw(_smiWorkQueue::ProcessWorkItem(void*, void*, void*&)+0xc8)[0x807cf08]
siebmtshmw(_smiWorkQueue::WorkerTask(void*)+0x311)[0x8081851]
siebmtshmw(SmiThrdEntryFunc(void*)+0x729)[0x806f819]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcosd.so(+0x13ed1)[0x55881ed1]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/lib/libsslcwsl.so(+0x225f)[0x5555925f]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xaf)[0x55aa7b2f]
/app/Siebel1/15.0.0.0.0/ses/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x136)[0x56a58e16]
/lib/libpthread.so.0[0x129bc9]
/lib/libc.so.6(clone+0x5e)[0x396dee]TAG
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |