Siebsnap Utility Is Crashing in Siebel 15.0 (Doc ID 2171138.1)

Last updated on AUGUST 11, 2016

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Microsoft Windows x64 (64-bit)

Symptoms

On : 15.0 [IP2015] version, System Admin

Error on running siebsnap utility .

ERROR
-----------------------
Problem signature:
Problem Event Name: BEX
Application Name: siebsnap.exe
Application Version: 1.0.0.0
Application Timestamp: 55b18cdf
Fault Module Name: MSVCR110.dll
Fault Module Version: 11.0.50727.1
Fault Module Timestamp: 5011aa2a
Exception Offset: 0009e1d1
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 16393
Additional Information 1: 41fd
Additional Information 2: 41fdfbe29c97e9dacfcc2c9832bc7405
Additional Information 3: 721b
Additional Information 4: 721b58b62ecfcfa0e430b419181b3e28

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


1> Go to <siebel_root>/siebsrvr/bin
2> Open "siebsnapw32.cfg" for editing
3> Edit all the parameters according to your environment (Please make sure that the end date is later year e.g 2020)
4> Save the file and close
5> Run the command to gather information as below:

a> For Siebel Server : siebsnap.exe /c siebsnapw32.cfg /s
b> For Gateway Server : siebsnap.exe /c siebsnapw32.cfg /g
c> For Web Server : siebsnap.exe /c siebsnapw32.cfg /w

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run the utility.

 

Cause

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