SSSE: SyncState Getting Corrupt After Some Time (Doc ID 2175496.1)

Last updated on JANUARY 26, 2024

Applies to:

Goal

For some of the SSSE users, synchronization suddenly stopped due to invalid syncstate data sent from Siebel to Exchange.

User has been correctly set up for SSSE synchronization. Synchronization works flawlessly for some days, weeks, or even months. LAST_SYNC_TS is regularly updated and all appointments are being synchronized.

After a random amount of successful synchronization cycles, Siebel stops updating appointments on Exchange side. LAST_SYNC_TS is not updated anymore.

In the PIMSI logs, following error appears:

PIMSIEngSvc PIMSIDebug 5 000d5204575c0afc:0 2016-08-09 13:38:27 (ssuserinit.cpp (4732)) BatchMgr: ZEM: Could not extract records from PIM for PIM Domain: IPM.Appointment, Server type Exchange 2000. Error: 0x89521e.
PIMSIEngSvc PIMSIError 1 000d5204575c0afc:0 2016-08-09 13:38:27 (ssuserinit.cpp (3854)) BatchMgr: ZEM: Failed to process PIM Domain: IPM.Appointment.

The issue being related to an invalid syncstate token sent from Siebel to EWS.

What is synchstate and how it gets corrupted?

Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.