My Oracle Support Banner

ORA-04031: unable to allocate 4000 bytes of shared memory when running Siebel IP2015 IRM after upgrep (Doc ID 2176310.1)

Last updated on JULY 05, 2023

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.


On : 15.0 [IP2015] version, Upgrade

When attempting to perform IRM after finishing upgrep, the IRM fails and the following error occurs.

DBCLog DBCLogError 1 0000000257aa090c:0 2016-08-10 03:26:11 [tp][ODBC Oracle driver][Oracle]ORA-04031: unable to allocate 4000 bytes of shared memory ("shared pool","UPDATE SIEBEL.S_MERGE_LOG_AT...","sga heap(1,0)","kglsim heap")

The issue can be reproduced only in the customer environment at will with the following steps:
1. Perform upgrade to IP2015
2. Make sure that the upgrep is successful without any errors.
3. Run IRM and check to see if it is successful.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.