ORA-04031: unable to allocate 4000 bytes of shared memory when running Siebel IP2015 IRM after upgrep (Doc ID 2176310.1)

Last updated on OCTOBER 13, 2016

Applies to:

Siebel CRM - Version 15.0 [IP2015] to 15.0 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms

On : 15.0 [IP2015] version, Upgrade

When attempting to perform IRM after finishing upgrep, the IRM fails and the following error occurs.

ERROR
-----------------------
DBCLog DBCLogError 1 0000000257aa090c:0 2016-08-10 03:26:11 [tp][ODBC Oracle driver][Oracle]ORA-04031: unable to allocate 4000 bytes of shared memory ("shared pool","UPDATE SIEBEL.S_MERGE_LOG_AT...","sga heap(1,0)","kglsim heap")


STEPS
-----------------------
The issue can be reproduced only in the customer environment at will with the following steps:
1. Perform upgrade to IP2015
2. Make sure that the upgrep is successful without any errors.
3. Run IRM and check to see if it is successful.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot run IRM and seeing errors which was causing a setback.

Cause

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