High Memory Consumption By Gateway Server following multiple crash

(Doc ID 2203515.1)

Last updated on APRIL 25, 2018

Applies to:

Siebel CRM - Version 15.0 [IP2015] and later
Information in this document applies to any platform.

Symptoms

High memory consumption by Gateway server process following multiple crashes


1. Multiple crash and core files getting generated
2. Siebel Gateway service consumed significant amount of memory (~1.8 Gb).
These are the errors from log files

NameSrvr_01.log:

DBCLog DBCLogError 1 0046d58a58041134:0 2016-10-20 09:44:47 Specified driver could not be loaded due to system error 8: Not enough storage is available to process this command. (Siebel Oracle90 D:/sea81/siebsrvr, D:\sea81\siebsrvr\bin\seor825.dll).

GenericLog GenericError 1 0046d58a58041134:0 2016-10-20 09:44:47 (secmgr.cpp (2773) err=4597538 sys=0) SBL-SEC-10018: Specified driver could not be loaded due to system error 8: Not enough storage is available to process this command. (Siebel Oracle90 D:/sea81/siebsrvr, D:\sea81\siebsrvr\bin\seor825.dll).

GenericLog GenericError 1 0046d58a58041134:0 2016-10-20 09:44:47 (secmgr.cpp (2829) err=4597527 sys=0) SBL-SEC-10007: The username or password you have entered is not correct. Enter your username and password again.

nameserver_audit_01.log:
2016-10-20 09:44:47 FailedLogin PKWSSI10 8564 siebsess.exe sadmin
2016-10-20 09:45:46 FailedLogin PKWSSI09 3404 siebsess.exe sadmin
 

- Perfmon shows high memory usage [>1.8 GB] of Gateway service PID

- The Gateway service process dump with Leaktrack shows that largest amount of resources are allocated by the orannzsbb12 dll [Version: 12.1.0.2.0 ]:

Changes

 

Cause

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