High Memory Consumption By Gateway Server following multiple crash
(Doc ID 2203515.1)
Last updated on JULY 21, 2021
Applies to:Siebel CRM - Version 15.0 [IP2015] to 16.19 [IP2016] [Release V15 to V16]
Information in this document applies to any platform.
High memory consumption by Gateway server process following multiple crashes
1. Multiple crash and core files getting generated
2. Siebel Gateway service consumed significant amount of memory (~1.8 Gb).
These are the errors from log files
- Perfmon shows high memory usage [>1.8 GB] of Gateway service PID
- The Gateway service process dump with Leaktrack shows that largest amount of resources are allocated by the orannzsbb12 dll [Version: 22.214.171.124.0 ]:
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