Best Practices to Avoid High Memory Consumption and Crashes of Gateway Server
(Doc ID 2203515.1)
Last updated on SEPTEMBER 01, 2023
Applies to:
Siebel CRM - Version 8.1.1.11 [IP2013] to 16.19 [IP2016] [Release V8 to V16]Information in this document applies to any platform.
Symptoms
High memory consumption by Gateway server process following multiple crashes were noted
1. Multiple crash and dump files getting generated bythe Gateway process.
2. Siebel Gateway service consumed significant amount of memory (~1.8 Gb).
Below errors noted in the
NameSrvr_01.log:
DBCLog DBCLogError 1 0046d58a58041134:0 2016-10-20 09:44:47 Specified driver could not be loaded due to system error 8: Not enough storage is available to process this command. (Siebel Oracle90 D:/sea81/siebsrvr, D:\sea81\siebsrvr\bin\seor825.dll).
GenericLog GenericError 1 0046d58a58041134:0 2016-10-20 09:44:47 (secmgr.cpp (2773) err=4597538 sys=0) SBL-SEC-10018: Specified driver could not be loaded due to system error 8: Not enough storage is available to process this command. (Siebel Oracle90 D:/sea81/siebsrvr, D:\sea81\siebsrvr\bin\seor825.dll).
GenericLog GenericError 1 0046d58a58041134:0 2016-10-20 09:44:47 (secmgr.cpp (2829) err=4597527 sys=0) SBL-SEC-10007: The username or password you have entered is not correct. Enter your username and password again
2016-10-20 09:45:46 FailedLogin PKWSSI09 3404 siebsess.exe <SADMIN>
- The Perfmon resource monitoring data shows high memory usage [>1.8 GB] for the Gateway service PID
- The Gateway service process dump using Leaktrack shows that largest amount of resources are allocated by the orannzsbb12 dll [Version: 12.1.0.2.0 ].
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |