My Oracle Support Banner

High Memory Consumption By Gateway Server following multiple crash (Doc ID 2203515.1)

Last updated on JULY 21, 2021

Applies to:

Siebel CRM - Version 15.0 [IP2015] to 16.19 [IP2016] [Release V15 to V16]
Information in this document applies to any platform.

Symptoms

High memory consumption by Gateway server process following multiple crashes


1. Multiple crash and core files getting generated
2. Siebel Gateway service consumed significant amount of memory (~1.8 Gb).

These are the errors from log files

NameSrvr_01.log:

- Perfmon shows high memory usage [>1.8 GB] of Gateway service PID
- The Gateway service process dump with Leaktrack shows that largest amount of resources are allocated by the orannzsbb12 dll [Version: 12.1.0.2.0 ]:

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.